ED Patient Services Rep - Patient Access & Billing

UPMC; Washington (Washington County); On-site; USD 36,000 - 48,000; Full time

Job summary

UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support UPMC Washington. The role involves welcoming patients, educating them on copayments, collecting payments, updating demographics, and ensuring service excellence.

Shifts are 4 ten-hour days with varied times (9:00am–7:30pm or 5:00pm–3:30am), including weekends and holidays. The position emphasizes teamwork with clinical partners and HIPAA compliance.

Qualifications

• High School diploma or equivalent required.
• 2 years’ experience in healthcare or 1 year in medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
• Medical terminology knowledge and third party health care coverage experience preferred.
• Experience with PC-based applications and typing skills.
• Excellent interpersonal, written and verbal communication skills.
• Initiative to work productively with minimal supervision.
• Ability to remain calm and professional under pressure.

Responsibilities

• Reconcile and maintain First Net ED Tracking Board and Hospital ADT system.
• Register patients accurately into ADT or clinical systems during downtime.
• Serve as central resource for ADT registration and problem resolution after hours and on holidays.
• Confirm insurance eligibility and coordinate benefits for billing.
• Counsel patients on insurance coverage and financial responsibilities.
• Collect and record patient payments (co-pays, co-insurance, deductibles) the day of service.
• Greet patients warmly and uphold UPMC values and confidentiality.

Skills

Interpersonal communication

Written communication

Verbal communication

Customer service

Pressure management

Education

High School diploma or equivalent

Job description

UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support UPMC Washington. The role involves welcoming patients, educating them on copayments, collecting payments, updating demographics, and ensuring service excellence.

Shifts are 4 ten-hour days with varied times (9:00am–7:30pm or 5:00pm–3:30am), including weekends and holidays. The position emphasizes teamwork with clinical partners and HIPAA compliance.