Patient Services Specialist - Front Desk & Billing Support

UPMC; Washington (Washington County); On-site; USD 23,000 - 29,000; Full time

Job summary

UPMC Washington Emergency Department is hiring a full-time Patient Services Representative to support patient check-in, education, and financial conversations. The role requires welcoming patients, collecting payments, and connecting them with financial advocacy resources while maintaining HIPAA compliance.

The position involves updating patient demographics, scheduling follow-ups, and guiding patients through self-arrival technology or desk check-ins. Weekend and holiday shifts may be required.

Qualifications

• High school graduate or equivalent.
• Experience with personal computer based applications and office equipment.
• Knowledge of medical terminology is preferred.

Responsibilities

• Welcome patients upon arrival and explain the use of patient portals.
• Educate patients on copayments and financial obligations.
• Collect payments when applicable and connect to financial advocacy resources.
• Update demographics and insurance information; schedule follow-up appointments.
• Guide patients through self-arrival tech or check-in at desk.
• Distribute and triage phone calls to appropriate areas.
• Assist with scanning medical records and faxing.
• Register patients in Biometrics and verify insurance benefits.
• Promote MyUPMC portal and assist with registration at checkout.

Skills

Customer service

HIPAA literacy

Typing speed

Medical terminology

Billing knowledge

Education

High school diploma

Job description

UPMC Washington Emergency Department is hiring a full-time Patient Services Representative to support patient check-in, education, and financial conversations. The role requires welcoming patients, collecting payments, and connecting them with financial advocacy resources while maintaining HIPAA compliance.

The position involves updating patient demographics, scheduling follow-ups, and guiding patients through self-arrival technology or desk check-ins. Weekend and holiday shifts may be required.