ER Patient Access Pro II (PRN)

135 Baptist Health System, Inc.; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Baptist Health in Jacksonville, FL is seeking a Patient Access Representative II to support the Emergency Department's registration and access process. This PRN role emphasizes providing exceptional service while accurately collecting demographic and insurance information and assisting with patient flow.

The candidate should have healthcare and insurance experience, strong communication skills, and a commitment to patient privacy in a fast-paced environment.

Qualifications

• Customer service experience required.
• Healthcare experience required.
• 1–2 years of insurance experience required.

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and team members.
• Assist patients with registration and access, ensuring accurate information.
• Verify insurance coverage and collect required documentation.
• Maintain confidentiality and privacy per HIPAA.
• Use PAS systems to document patient information and support patient flow.
• Cross-train to work in multiple patient access areas.
• Communicate professionally with internal departments.
• Ensure compliance with EMTALA, AHCA, and JCAHO.

Skills

Customer service

Healthcare experience

Insurance experience

Education

High School diploma

Job description

Baptist Health in Jacksonville, FL is seeking a Patient Access Representative II to support the Emergency Department's registration and access process. This PRN role emphasizes providing exceptional service while accurately collecting demographic and insurance information and assisting with patient flow.

The candidate should have healthcare and insurance experience, strong communication skills, and a commitment to patient privacy in a fast-paced environment.