ED Patient Access Navigator

bronsonhg; United States; On-site; USD 21,000 - 29,000; Part time

Job summary

Bronson Healthcare Group is seeking an Emergency Department Patient Representative for Battle Creek on a part-time basis (28 hours/week). The role focuses on patient access, registration, and financial interactions across ED operations.

The position requires a high school diploma or GED and prior customer service experience, with knowledge of HIPAA and billing practices. Weekend standby rotations may apply, with a flexible, patient-centered approach.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Knowledge of HIPAA and confidentiality requirements.

Responsibilities

• Greet and register patients and gather demographic/insurance information.
• Verify insurance eligibility using online systems.
• Collect payments and balance procedures; provide financial information.

Skills

Customer service

Typing speed 45 WPM

Multi-tasking

Analytical skills

Time management

HIPAA knowledge

Revenue cycle knowledge

Negotiation of payment plans

Education

High school diploma or GED

Associate's degree (Cancer Center)

Tools

Windows environment

Online insurance systems

Job description

Bronson Healthcare Group is seeking an Emergency Department Patient Representative for Battle Creek on a part-time basis (28 hours/week). The role focuses on patient access, registration, and financial interactions across ED operations.

The position requires a high school diploma or GED and prior customer service experience, with knowledge of HIPAA and billing practices. Weekend standby rotations may apply, with a flexible, patient-centered approach.