ECW EHR Support Specialist – Workflow & Training

Community Of Hope Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

8x Washington Post Top Workplace

Paid lunch

3 weeks vacation

Sick leave

Holiday time

Performance-based raises

Tuition reimbursement

CEU funding

Job summary

Community Of Hope Inc. is seeking an ECW Support Specialist in Washington, DC, on-site, offering $60K-$65K salary.

The role provides first- and second-line support for eCW users across clinical, administrative, and billing teams, with hands-on troubleshooting and end-user education to maximize eCW utilization. You will create and manage support tickets, assist with reports, coordinate with vendors, and participate in workflow reviews.

Qualifications

• Experience supporting an enterprise-class EHR system (2+ years)
• At least 1 year supporting eClinicalWorks (eCW)
• Strong knowledge of HIPAA rules and regulations
• Excellent written and oral communication skills

Responsibilities

• Serves as primary contact for eCW issues and requests
• Responds to end-user requests for issue resolution
• Creates, monitors, and updates support tickets with eCW and vendors
• Assists users with accessing and running standardized eCW reports
• Supports reporting requests and escalates advanced needs
• Participates in workflow reviews with clinical, admin, finance, and operations
• Provides feedback on usability and workflow improvements
• Assists with testing patches, upgrades, interfaces, and enhancements

Skills

EHR support

HIPAA knowledge

Communication

Technical diagnostics

Problem solving

Education

High School Diploma

Associate's or Bachelor's degree preferred

Tools

eCW (eClinicalWorks)

Ticketing systems

Job description

Community Of Hope Inc. is seeking an ECW Support Specialist in Washington, DC, on-site, offering $60K-$65K salary.

The role provides first- and second-line support for eCW users across clinical, administrative, and billing teams, with hands-on troubleshooting and end-user education to maximize eCW utilization. You will create and manage support tickets, assist with reports, coordinate with vendors, and participate in workflow reviews.