ECW EHR Support Specialist — On-Site in DC (Growth)

Community-of-Hope; Washington (District of Columbia); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Top Workplace award

Paid lunch

Vacation and leave

Performance raises

Tuition reimbursement

Health insurance & 403(b)

Job summary

Community of Hope is seeking an ECW Support Specialist to provide first-line and second-line support for eCW users across clinical, administrative, and billing departments. The role emphasizes troubleshooting, issue resolution, and end-user education to maximize eCW functionality.

The position is based at the Conway Health and Resource Center in SW DC, on-site, with collaboration across departments and ongoing participation in testing patches and enhancements.

Qualifications

• Strong written and oral communication skills.
• Excellent diagnostic and analytical abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• HIPAA rules and regulations knowledge.
• Experience supporting an Enterprise EHR system, preferably eClinicalWorks.
• Team player with effective collaboration across departments.

Responsibilities

• Serve as primary and secondary contact for eCW issues and requests.
• Respond to end-user requests for issue resolution.
• Create, monitor, and update support tickets with eCW and vendors.
• Assist users with accessing and running standard reports in eCW.
• Support reporting requests and escalate advanced needs.
• Assist with patient safety notifications and eCW advisories.
• Participate in workflow reviews across clinical, administrative, finance, and operations.
• Provide feedback on usability and workflow improvements.
• Assist with testing patches, upgrades, interfaces, and enhancements.

Skills

Communication skills

Diagnostic skills

Teamwork

HIPAA knowledge

EHR support

Flexible

Education

High School Diploma

Associate/Bachelor's preferred

Job description

Community of Hope is seeking an ECW Support Specialist to provide first-line and second-line support for eCW users across clinical, administrative, and billing departments. The role emphasizes troubleshooting, issue resolution, and end-user education to maximize eCW functionality.

The position is based at the Conway Health and Resource Center in SW DC, on-site, with collaboration across departments and ongoing participation in testing patches and enhancements.