ECS Platform Intake & Delivery Lead

Chickasaw Nation; Ada (OK); On-site; USD 60,000 - 85,000; Full time

Job summary

Chickasaw Nation in Ada, OK is seeking a skilled business analyst to lead intake, triage, and scoping of digital application requests within the ECS platform. You will translate business needs into structured requirements and guide stakeholders from intake through readiness for delivery.

You will drive cross-functional alignment, manage the request backlog, identify risks, coordinate approvals, and produce clear process flows and documentation to support handoffs to product and engineering teams.

Qualifications

• Bachelor's degree or equivalent experience in business analysis or related field.
• 3–5+ years of experience in business analysis, product support, project coordination, or digital service delivery.
• Pass general background check and pre-employment drug test.
• Ability to translate business needs into structured requirements and documentation.

Responsibilities

• Lead intake, triage, and scoping of digital application requests aligned to ECS platform strategy.
• Guide requesters through intake, requirements definition, and readiness for delivery.
• Translate business needs into clear functional requirements and edge-case definitions.
• Facilitate stakeholder sessions to define scope and resolve ambiguities.
• Drive cross-functional alignment across departments, PO, engineering, and governance.
• Own the backlog and apply prioritization balancing urgency, impact, and resources.
• Identify risks/dependencies and coordinate with leadership to resolve them.
• Prepare documentation to support handoffs to product and engineering teams.
• Ensure approvals and governance standards are met and maintained.
• Analyze intake and delivery patterns for process improvements and scalability.
• Maintain real-time visibility using project management and tracking tools.
• Provide professional, customer-focused responses to inquiries from internal/external customers.
• Complete required training and participate in ongoing development.

Skills

Anticipate challenges

Influence stakeholders

Analytical problem solving

Project coordination

Intake, triage, prioritization

PM/backlog tools proficiency

Digital workflows understanding

Multi-task management

Education

Bachelor's degree in related field

Equivalent experience in business analysis

Tools

Project management tools

Backlog tracking tools

Documentation tools

Job description

Chickasaw Nation in Ada, OK is seeking a skilled business analyst to lead intake, triage, and scoping of digital application requests within the ECS platform. You will translate business needs into structured requirements and guide stakeholders from intake through readiness for delivery.

You will drive cross-functional alignment, manage the request backlog, identify risks, coordinate approvals, and produce clear process flows and documentation to support handoffs to product and engineering teams.