ECS Analyst II - 33656

Winstar; Ada (OK); On-site; USD 60,000 - 85,000; Full time

Job summary

Chickasaw Nation in Ada, OK is seeking a skilled business analyst to lead intake, triage, and scoping of digital application requests within the ECS platform. You will translate business needs into structured requirements and guide stakeholders from intake through readiness for delivery.

You will drive cross-functional alignment, manage the request backlog, identify risks, coordinate approvals, and produce clear process flows and documentation to support handoffs to product and engineering teams.

Qualifications

• Bachelor's degree or equivalent experience in business analysis or related field.
• 3–5+ years of experience in business analysis, product support, project coordination, or digital service delivery.
• Pass general background check and pre-employment drug test.
• Ability to translate business needs into structured requirements and documentation.

Responsibilities

• Lead intake, triage, and scoping of digital application requests aligned to ECS platform strategy.
• Guide requesters through intake, requirements definition, and readiness for delivery.
• Translate business needs into clear functional requirements and edge-case definitions.
• Facilitate stakeholder sessions to define scope and resolve ambiguities.
• Drive cross-functional alignment across departments, PO, engineering, and governance.
• Own the backlog and apply prioritization balancing urgency, impact, and resources.
• Identify risks/dependencies and coordinate with leadership to resolve them.
• Prepare documentation to support handoffs to product and engineering teams.
• Ensure approvals and governance standards are met and maintained.
• Analyze intake and delivery patterns for process improvements and scalability.
• Maintain real-time visibility using project management and tracking tools.
• Provide professional, customer-focused responses to inquiries from internal/external customers.
• Complete required training and participate in ongoing development.

Skills

Anticipate challenges

Influence stakeholders

Analytical problem solving

Project coordination

Intake, triage, prioritization

PM/backlog tools proficiency

Digital workflows understanding

Multi-task management

Education

Bachelor's degree in related field

Equivalent experience in business analysis

Tools

Project management tools

Backlog tracking tools

Documentation tools

Job description

Ada, OK | Information Technology | Full Time

Posted yesterday | Apply before November 13, 2026

Description

Summary

This will support the ECS team's Citizen Platform.

Responsibilities

• Lead the intake, triage, and scoping of digital application and workflow requests, evaluating complexity, dependencies, and alignment to ECS platform strategy
• Serve as a point of contact for departments, guiding requesters through intake, requirements definition, and readiness for delivery
• Translate business needs into clear, structured functional requirements, ensuring completeness and alignment with technical capabilities
• Facilitate working sessions with stakeholders to define scope, identify edge cases, and resolve ambiguities
• Drive cross-functional alignment across departments, Product Owners, engineering, Communications, and governance teams
• Own and manage the request backlog, applying prioritization frameworks that balance urgency, impact, and resource constraints
• Proactively identify risks, dependencies, and conflicts across requests, and work with leadership to resolve them
• Coordinate and ensure completion of all required approvals, maintaining governance standards and documentation integrity
• Prepare high-quality documentation and artifacts (e.g., requirements, process flows, intake summaries) to support seamless handoff to product and engineering teams
• Partner with ECS Product Owners to refine solutions, challenge assumptions, and ensure alignment to broader platform design and user experience goals
• Ensure successful transition of work into delivery pipelines, validating readiness and completeness before handoff
• Analyze intake and delivery patterns to recommend process improvements, standardization opportunities, and scalability enhancements
• Leverage project management and tracking tools to maintain accurate, real-time visibility into requests, approvals, and delivery status
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Performs all other duties as assigned

Competencies

Essential

• Ability to anticipate challenges, escalated appropriately, and drive resolution
• Ability to influence stakeholders and drive alignment across technical and non-technical groups
• Strong analytical and problem-solving skills with the ability to translate complex business needs into structured requirements
• Advanced coordination and project management capabilities across cross-functional teams
• Experience leading intake, triage, and prioritization processes in a dynamic environment.
• Proficiency with project management, backlog tracking, and documentation tools
• Strong understanding of digital workflows, application design, and/or case management platforms
• Highly organized, detail-oriented, and capable of managing multiple complex requests simultaneously

Nonessential

• Experience working within digital transformation, service optimization, or application lifecycle environments
• Demonstrated experience developing requirements, process flows, and documentation for technical delivery teams
• Experience working with cross-functional governance, communications, and product organizations
• Familiarity with Agile, Scrum, or similar delivery frameworks

Skills

Essential

• Excellent communication skills, with the ability to facilitate discussions, resolve conflicts, and present clearly to varied audiences

Experience

Essential

• 3 years directly related experience

Education

Essential

• Bachelors Degree in directly related field

Essential

• Bachelor’s degree in Business Administration, Information Systems, or a related field; or equivalent experience. 3–5+ years of experience in business analysis, product support, project coordination, or digital service delivery.

Credentials

Essential

• Pass general background check

Working Conditions

Essential

• Pass pre-employment drug test

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork