ECS Analyst II - 33658

Chickasaw Nation; Ada (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Chickasaw Nation in Ada, OK seeks an ECS Analyst II to join the ECS Tribal Applications team. The role is full-time, Monday-Friday, 8:00AM-5:00PM, reporting to the ECS department.

You will lead intake, triage, scoping of digital requests, translate business needs into requirements, and coordinate with Product Owners, engineering, governance, and stakeholders. You will manage backlogs, identify risks, and ensure proper approvals and documentation.

Qualifications

• 3 years directly related experience.
• Bachelor's Degree in directly related field.
• Bachelor’s degree in Business Administration, Information Systems, or a related field; or equivalent experience. 3–5+ years of experience in business analysis, product support, project coordination, or digital service delivery.
• Pass general background check.

Responsibilities

• Lead intake, triage, and scoping of digital application requests with attention to complexity and dependencies.
• Translate business needs into structured functional requirements for delivery teams.
• Coordinate approvals and governance, maintaining documentation integrity.
• Drive cross-functional alignment across departments, product owners, and engineering.
• Manage the request backlog and identify risks or conflicts early.
• Provide first-class customer service to internal and external customers.

Skills

Communication skills

Analytical thinking

Project management

Stakeholder influence

Requirements gathering

Education

Bachelor's degree in Business Administration, Information Systems, or related field

Equivalent experience acceptable

Job description

Ada, OK | Information Technology | Full Time

Posted yesterday | Apply before November 13, 2026

Description

We are currently looking for aFull Time ECS Analyst IIto join our ECS Tribal Applications team located at the Abbott Miller Bldg working8:00AM-5:00PM - Mo Tu We Th Fr.

Responsibilities

• Lead the intake, triage, and scoping of digital application and workflow requests, evaluating complexity, dependencies, and alignment to ECS platform strategy
• Serve as a point of contact for departments, guiding requesters through intake, requirements definition, and readiness for delivery
• Translate business needs into clear, structured functional requirements, ensuring completeness and alignment with technical capabilities
• Facilitate working sessions with stakeholders to define scope, identify edge cases, and resolve ambiguities
• Drive cross-functional alignment across departments, Product Owners, engineering, Communications, and governance teams
• Own and manage the request backlog, applying prioritization frameworks that balance urgency, impact, and resource constraints
• Proactively identify risks, dependencies, and conflicts across requests, and work with leadership to resolve them
• Coordinate and ensure completion of all required approvals, maintaining governance standards and documentation integrity
• Prepare high-quality documentation and artifacts (e.g., requirements, process flows, intake summaries) to support seamless handoff to product and engineering teams
• Partner with ECS Product Owners to refine solutions, challenge assumptions, and ensure alignment to broader platform design and user experience goals
• Ensure successful transition of work into delivery pipelines, validating readiness and completeness before handoff
• Analyze intake and delivery patterns to recommend process improvements, standardization opportunities, and scalability enhancements
• Leverage project management and tracking tools to maintain accurate, real-time visibility into requests, approvals, and delivery status
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Performs all other duties as assigned

Competencies

Essential:

• Ability to anticipate challenges, elevate appropriately, and drive resolution
• Ability to influence stakeholders and drive alignment across technical and non-technical groups
• Strong analytical and problem-solving skills with the ability to translate complex business needs into structured requirements
• Advanced coordination and project management capabilities across cross-functional teams
• Experience leading intake, triage, and prioritization processes in a dynamic environment.
• Proficiency with project management, backlog tracking, and documentation tools
• Strong understanding of digital workflows, application design, and/or case management platforms
• Highly organized, detail-oriented, and capable of managing multiple complex requests simultaneously

Nonessential:

• Experience working within digital transformation, service optimization, or application lifecycle environments
• Demonstrated experience developing requirements, process flows, and documentation for technical delivery teams
• Experience working with cross-functional governance, communications, and product organizations
• Familiarity with Agile, Scrum, or similar delivery frameworks

Skills

Essential:

• Excellent communication skills, with the ability to facilitate discussions, resolve conflicts, and present clearly to varied audiences

Experience

Essential:

• 3 years directly related experience

Education

Essential:

• Bachelors Degree in directly related field

Essential:

• Bachelor’s degree in Business Administration, Information Systems, or a related field; or equivalent experience. 3–5+ years of experience in business analysis, product support, project coordination, or digital service delivery.

Credentials

Essential:

• Pass general background check

Working Conditions

Essential:

• Pass pre-employment drug test

Training

• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork