ECS Delivery Manager: Lead Projects & SOPs

McLeod; Birmingham, Northern (AL, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

McLeod Software seeks a Manager, ECS Delivery to oversee resource planning and workload distribution for the ECS Delivery team within the ECS Operations group. You will coordinate with internal and external resources to plan and execute customer success projects.

The role requires strong analytical skills, the ability to drive performance, and experience leading teams in a fast-paced software environment. Prior McLeod experience is a plus, with a focus on SOP development and process improvement.

Qualifications

• 9+ years in enterprise software customer support in a fast-paced environment or a bachelor’s degree with 5+ years related experience.
• Experience as a Team Lead with McLeod is a plus.
• Transportation or logistics industry experience, especially LTL, and familiarity with TMS preferred.
• Intermediate knowledge of Microsoft Office Suite.
• Working knowledge of McLeod products (Raptor, LoadMaster, DocumentPower, PowerBroker) is highly preferred.

Responsibilities

• Manage ECS delivery resources and workload distribution.
• Lead project assignments and team outcomes.
• Develop SOPs, training, and onboarding.
• Drive performance, service levels, and improvement.

Skills

Team leadership

Communication

Analytical thinking

Independent work

Education

High school diploma with 9+ years in enterprise software

Bachelor's degree with 5+ years related experience

Tools

Microsoft Office

McLeod Raptor

LoadMaster

DocumentPower

PowerBroker

Job description

McLeod Software seeks a Manager, ECS Delivery to oversee resource planning and workload distribution for the ECS Delivery team within the ECS Operations group. You will coordinate with internal and external resources to plan and execute customer success projects.

The role requires strong analytical skills, the ability to drive performance, and experience leading teams in a fast-paced software environment. Prior McLeod experience is a plus, with a focus on SOP development and process improvement.