EcoSys Application Support Engineer: Drive Projects

LTM; Overland Park (KS); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical Plan

401(k) Plan with Match

Paid Holidays

Life Insurance

Vacation & Leave

Parental Leave

Job summary

LTIMindtree is seeking a qualified EcoSys Administrator to provide first and second line support for the Hexagon EcoSys platform across US locations. The role covers user administration, system configuration, data governance, and coordination with vendor release management.

You will ensure data integrity, support month-end processes, and assist with audits while maintaining security and access controls. A strong foundation in ITIL and project controls is required.

Qualifications

• Hexagon EcoSys application support or administration experience.
• Project Controls and Capital Project Management processes.
• Cost Management and Forecasting concepts.
• Incident, Problem, and Change Management.
• SQL query and database troubleshooting.
• Application security and user access administration.
• ITIL Service Management processes.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide L1.5/L2 support for EcoSys users and business stakeholders.
• Troubleshoot application issues and resolve incidents/service requests within SLA.
• Monitor application availability, performance, and scheduled jobs.
• Support month-end, forecast, and project reporting activities.
• Perform root cause analysis (RCA) for recurring incidents.
• Manage user onboarding/offboarding.
• Configure security roles, permissions, and workflows.
• Conduct periodic access reviews and audit compliance activities.
• Maintain user and role documentation.
• Support configuration of business rules, workflows, forms, and templates.
• Validate and troubleshoot project financial data.
• Support data imports, exports, and reconciliation activities.
• Ensure data quality, integrity, and governance standards.
• Coordinate with Hexagon support teams for product issues.
• Manage application patches, upgrades, and enhancement deployments.
• Track vendor cases through closure.
• Create and maintain SOPs, KB articles, support procedures, and runbooks.
• Maintain application inventory and configuration documentation.
• Support audits and compliance initiatives.

Skills

Hexagon EcoSys support

Project Controls

Cost Management

Incident Management

SQL & DB troublesh.

Security & Access

ITIL Practices

Troubleshooting

Job description

LTIMindtree is seeking a qualified EcoSys Administrator to provide first and second line support for the Hexagon EcoSys platform across US locations. The role covers user administration, system configuration, data governance, and coordination with vendor release management.

You will ensure data integrity, support month-end processes, and assist with audits while maintaining security and access controls. A strong foundation in ITIL and project controls is required.