Economic Support Specialist (HHS)

Walworth County; Elkhorn (WI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Walworth County seeks an Eligibility Specialist to determine initial and continued eligibility for Medical Assistance, BadgerCare Plus, Food Share, Child Care, and Caretaker Supplements. The role operates in a county call center environment with standard daytime hours and potential remote work after 9 months based on performance.

You’ll handle intake, interviews, and data entry while upholding confidentiality.

Qualifications

• High School plus two additional years of formal preparation and two to three years of relevant experience.
• Bi-lingual in Spanish preferred.
• Proven ability to perform basic arithmetic and interpret simple graphs.

Responsibilities

• Provide superior customer service and explain program requirements.
• Conduct intake and renewal interviews to determine program eligibility.
• Enter consumer data into CARES and state/local systems accurately.
• Maintain confidentiality per HIPAA and adhere to program guidelines.
• Meet agency performance requirements and benchmarks.

Skills

Detail-oriented

Bi-lingual in Spanish

Strong customer service

Data entry

Education

High School plus two years of formal preparation and two to three years of relevant experience

Tools

Typewriter

Copy Machine

Telephone

FAX Machine

Calculator

Personal Computer/Printer

Job description

As part of the Moraine Lakes Consortium, this position is responsible for determining initial and continued eligibility for programs that include Medical Assistance, BadgerCare Plus, Food Share (SNAP), Child Care, and Caretaker Supplement.

SCHEDULE

• Division: Economic Support
• Days: Monday - Friday
• Work Hours: 7:45 am - 4:15 pm
• Hours Per Shift: 8
• Shifts Per Pay Period: 10

Position FTE: 1.00

Please note that this position may be eligible for remote work (up to 7 days per pay period) after completion of 9 months of employment in the position and contingent on satisfactorily meeting performance requirements.

Applications are being accepted from current County employees as well as members of the public.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

As an agent of the Moraine Lakes Call Center this position will:

Provide superior customer service, answer consumer questions and explain program and eligibility requirements.

Conduct intake and renewal interviews with consumers to collect information necessary to determine eligibility for Medicaid, Food Share, Child Care, Caretaker Supplement and other economic support services either by phone or in person.

Inform consumers of their rights and responsibilities, including the need to report changes within proper guidelines. Distribute designated forms and publications as required by the State.

Effectively communicate verbally or in writing with customers who have varied reading, writing, and speaking abilities.

Apply critical thinking skills while entering consumer data into CARES and other state and local computer systems for both initial and ongoing casework to ensure policies are applied correctly and accurate benefits are being issued. Preserve written documentation in electronic case files and computer systems as required by program guidelines.

Maintain confidentiality according to HIPAA requirements.

Meet agency, consortium and state performance requirements and state contract benchmarks regarding timely case processing, FoodShare error rates, call center wait times and speed of answer.

Comprehend and interpret complex policies, procedure manuals, legal, medical, and financial documents, and communicate with other professionals such as attorneys, social workers, and legal representatives.

Be flexible and responsive as demands change, to work independently, and to be a positive team member. Adhere to professional ethics and standards. Must be organized, dependable, and accurate.

Maintain knowledge of complicated and ever-changing Federal and State rules, policies and procedures for numerous Income Maintenance programs.

Follow agency procedures regarding error prone profile, front end verification and fraud investigation.

Refer consumers to other available resources such as the Federally Facilitated Marketplace (FFM), social workers, homeless prevention project, food pantries, community health nurses and mental health professionals, etc.

Participate in internal meetings, training workshops and seminars as required or mandated by the state.

Demonstrate a commitment to county safety and risk management efforts.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School plus two additional years of formal preparation and two to three years of relevant experience. Proven experience in ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Bi-lingual in Spanish preferred.

Interactions and Communications

Provides specialized information and/or recommendations to others regarding an area of expertise.

Certificates, Licenses, Registrations

• Valid driver's license.
• Proof of minimum liability auto insurance coverage.

Decision Making

This position has authority to make decisions that are within general procedures and protocols; supervision is available as required or requested. These decisions directly impact performance in the job and/or work unit within the department and information is provided with additional research and observations which contributes to the decision making process.

Thinking and Problem Solving

In relation to established procedures, protocols and policies of the County, challenges in this position tend to be diverse, but are typically covered by precedent or established practice.

Tools & Equipment Used

• Typewriter
• Copy Machine
• Telephone
• FAX Machine
• Calculator
• Personal Computer/Printer

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

TO INCLUDE

• Formal Walworth County Electronic Application
• Education &ExperienceReview
• Written Exam
• Oral Department Interview
• Reference Check
• Background Check
• Post Offer Physical Exam
• Drug Screen

Other job related test may be required.