Community Economic Support & Intake Specialist

Wisconsin Counties; Wisconsin; On-site; USD 25,000 - 33,000; Full time

Job summary

Sauk County is hiring an Economic Support Resource Specialist to join the Department of Human Services. The role focuses on gathering financial data, answering questions about income maintenance programs, and supporting Economic Support staff in workload management.

You will interact with applicants, verify information, and help navigate programs like BadgerCare Plus and FoodShare Wisconsin while maintaining compliance with policies and procedures.

Qualifications

• High School diploma or equivalent.
• 1 year general office experience.
• Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.

Responsibilities

• Provide Economic Support Lobby and Intake services at Sauk County Department of Human Services.
• Provide answers to questions regarding income maintenance programs (BadgerCare Plus, Medical Assistance, Child Care, FoodShare Wisconsin and FSET).
• Assist Economic Support staff to help manage workloads; gather client financial data and documentation through phone and correspondence.
• Scan documents/verifications of ECF and CDPU
• Interpret eligibility requirements for customers while effectively dealing with crisis situations.
• Update Child Care Provider rates in EBT CSAW.
• Issue Vault Quest cards for expedited FS benefits, update log.
• Track the receipt and disposition of permanent Quest cards issued and submit completed log to DHS every 60-90 days.
• Maintain knowledge of current eligibility requirements, program policies and procedures.
• Participate in ongoing training.
• Interview walk-in customers with CARES generated Notice of Decisions, verification forms and other documents.
• Accept initial BadgerCare Plus fees and premium payments.
• Maintain knowledge and use multiple state online systems of reference and resources.
• Track and distribute Homeless mail and mail agreements.
• Complete and assign RFA’s, Program Adds, RTE’s to caseworkers.
• Update forms and posters.
• Schedule appointments/interviews for Economic Support staff.
• Review jail roster, notifying ES workers with findings.
• Search for SSI eligible customers on EBD renewal list.
• Verify benefits for Energy Services.
• Clerical duties as needed.
• Stock and order supplies.

Skills

Clerical duties

Office administration

Education

High School diploma or equivalent

Job description

Sauk County is hiring an Economic Support Resource Specialist to join the Department of Human Services. The role focuses on gathering financial data, answering questions about income maintenance programs, and supporting Economic Support staff in workload management.

You will interact with applicants, verify information, and help navigate programs like BadgerCare Plus and FoodShare Wisconsin while maintaining compliance with policies and procedures.