Economic Support & Intake Specialist

Spring Green; Baraboo (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Sauk County's Human Services team is seeking an Economic Support Resource Specialist to assist applicants and determine eligibility for county, state, and federal programs. You will gather financial data, support intake, and use state systems to process benefits.

The role emphasizes accuracy, empathy, and efficient service delivery, with standard hours Monday through Friday 7:45 am to 4:30 pm and potential overtime as needed. Sauk County is an Equal Opportunity Employer.

Qualifications

• High School diploma or equivalent is required.
• 1 year general office experience is required.
• Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.

Responsibilities

• Provide Economic Support Lobby and Intake services at Sauk County Department of Human Services.
• Provide answers to questions regarding income maintenance programs (BadgerCare Plus, Medical Assistance, Child Care, FoodShare Wisconsin and FSET).
• Assist Economic Support staff to help manage workloads. Gather client financial data and documentation through telephone and correspondence contacts.
• Scanning documents/verifications of ECF (Electronic Case Files) and CDPU (Centralized Data Processing Unit).
• Interpret eligibility requirements for customers while effectively dealing with crisis situations.
• Update Child Care Provider rates in EBT CSAW.
• Issue Vault Quest cards for expedited FS benefits, update log.
• Track the receipt and disposition of permanent Quest cards issued and submit completed log to DHS every 60-90 days.
• Maintain knowledge of current eligibility requirements, program policies and procedures.
• Participate in ongoing training.
• Interview walk-in customers with CARES generated Notice of Decisions, verification forms and other documents.
• Accept initial BadgerCare Plus fees and premium payments.
• Maintain knowledge and use multiple state online systems of reference and resources.
• Track and distribute Homeless mail and mail agreements.
• Complete and assign RFA’s, Program Adds, RTE’s to caseworkers.
• Update forms and posters.
• Cost of Living Adjustments/FPL Guide Sheets
• Schedule appointments/interviews for Economic Support staff.
• Review jail roster, notifying ES workers with findings.
• Search for SSI eligible customers on EBD renewal list.
• Verify benefits for Energy Services.
• Clerical duties as needed.
• Stock and order supplies.
• And other duties as assigned.

Education

High School diploma or equivalent

Job description

Sauk County's Human Services team is seeking an Economic Support Resource Specialist to assist applicants and determine eligibility for county, state, and federal programs. You will gather financial data, support intake, and use state systems to process benefits.

The role emphasizes accuracy, empathy, and efficient service delivery, with standard hours Monday through Friday 7:45 am to 4:30 pm and potential overtime as needed. Sauk County is an Equal Opportunity Employer.