Economic Support Resource Specialist

Sauk County; Baraboo (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

Sauk County is seeking an Economic Support Resource Specialist to assist staff with gathering financial data to determine eligibility for county, state, and federal Economic Support programs. The role supports the Department of Human Services and requires interaction with clients to explain program options and aid in the application process.

Standard hours are Monday–Friday, 7:45 am to 4:30 pm, with potential additional hours as needed.

Qualifications

• High School diploma or equivalent.
• 1 year general office experience.
• Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.

Responsibilities

• Provide Economic Support Lobby and Intake services at Sauk County Department of Human Services.
• Provide answers to questions regarding income maintenance programs (BadgerCare Plus, Medical Assistance, Child Care, FoodShare Wisconsin and FSET).
• Assist Economic Support staff to help manage workloads. Gather client financial data and documentation through telephone and correspondence contacts.
• Scanning documents/verifications of ECF (Electronic Case Files) and CDPU (Centralized Data Processing Unit).
• Interpret eligibility requirements for customers while effectively dealing with crisis situations.
• Update Child Care Provider rates in EBT CSAW.
• Issue Vault Quest cards for expedited FS benefits, update log.
• Track the receipt and disposition of permanent Quest cards issued and submit completed log to DHS every 60-90 days.
• Maintain knowledge of current eligibility requirements, program policies and procedures.
• Participate in ongoing training.
• Interview walk-in customers with CARES generated Notice of Decisions, verification forms and other documents.
• Accept initial BadgerCare Plus fees and premium payments.
• Maintain knowledge and use multiple state online systems of reference and resources.
• Track and distribute Homeless mail and mail agreements.
• Complete and assign RFA’s, Program Adds, RTE’s to caseworkers.
• Update forms and posters.
• Cost of Living Adjustments/FPL Guide Sheets
• Schedule appointments/interviews for Economic Support staff.
• Review jail roster, notifying ES workers with findings.
• Search for SSI eligible customers on EBD renewal list.
• Verify benefits for Energy Services.
• Clerical duties as needed.
• Stock and order supplies.
• And other duties as assigned.

Education

High School diploma or equivalent

Job description

Join our team and make a difference in your community as an Economic Support Resource Specialist within the Human Services team.

A career with Sauk County will bring unlimited opportunities to provide support, assistance, and growth to local communities. Sauk County is the ultimate destination where anyone can happily live, work, and play. We are looking for someone who has the desire to support local communities and be a part of the Human Services team.

The purpose of this position is to assist Economic Support staff gathering financial and other relevant data from applicants to determine eligibility for County administered, State and Federal Economic Support programs for the Sauk County Department of Human Services.

Sauk County is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, protected veteran status, or disability. We actively encourage protected veterans and individuals with disabilities to apply for our open positions.

In compliance with the Americans with Disabilities Act and Section 503 of the Rehabilitation Act, the company will provide reasonable accommodations to qualified individuals with disabilities. We encourage both prospective and current employees to discuss potential accommodations with the employer. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability.

To request an accommodation, please contact our Human Resources team at 608-355-4887 or [e-mail]

• Provide Economic Support Lobby and Intake services at Sauk County Department of Human Services.
  • Provide answers to questions regarding income maintenance programs (BadgerCare Plus, Medical Assistance, Child Care, FoodShare Wisconsin and FSET).
• Assist Economic Support staff to help manage workloads. Gather client financial data and documentation through telephone and correspondence contacts.
• Scanning documents/verifications of ECF (Electronic Case Files) and CDPU (Centralized Data Processing Unit)
• Interpret eligibility requirements for customers while effectively dealing with crisis situations.
• Update Child Care Provider rates in EBT CSAW.
• Issue Vault Quest cards for expedited FS benefits, update log.
  • Track the receipt and disposition of permanent Quest cards issued and submit completed log to DHS every 60-90 days.
• Maintain knowledge of current eligibility requirements, program policies and procedures.
• Participate in ongoing training.
• Interview walk-in customers with CARES generated Notice of Decisions, verification forms and other documents.
  • Accept initial BadgerCare Plus fees and premium payments.
• Maintain knowledge and use multiple state online systems of reference and resources.
• Track and distribute Homeless mail and mail agreements.
• Complete and assign RFA’s, Program Adds, RTE’s to caseworkers.
• Update forms and posters.
• Cost of Living Adjustments/FPL Guide Sheets
• Schedule appointments/interviews for Economic Support staff.
• Review jail roster, notifying ES workers with findings.
• Search for SSI eligible customers on EBD renewal list.
• Verify benefits for Energy Services.
• Clerical duties as needed.
• Stock and order supplies.
• And other duties as assigned.

Required Working Hours

Standard working hours are Monday through Friday, 7:45 am until 4:30 pm. Please note these hours are subject to change and additional hours may be needed or required. Compensation for additional hours beyond normal working hours are subject to applicable state and federal regulations.

Required

High School diploma or equivalent

1 year general office experience

Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.