Economic Stability Supervisor

State of Louisiana; New Orleans (LA); On-site; USD 49,000 - 52,000; Full time

Job summary

The Louisiana Department of Health is seeking an Economic Stability Supervisor in Orleans Parish to oversee an Economic Stability Service Center. You will lead a team, ensure program compliance, and improve service delivery for SNAP and related programs.

Key responsibilities include supervising analysts, reviewing cases, maintaining records, providing training, and coordinating disaster readiness efforts. This role emphasizes leadership, policy interpretation, and cross-agency collaboration.

Qualifications

• Six years of economic stability social services experience or equivalent.
• Bachelor's degree plus three years economic stability social services experience.
• Advanced degree plus two years economic stability social services experience.
• Experience substitution up to four years via semester hours is allowed.

Responsibilities

• Supervises Social Service Analysts by assigning work, monitoring performance, resolving concerns, and training staff.
• Reviews cases for accuracy, timeliness, and completeness in SNAP and related programs.
• Ensures accurate program data and records in multiple systems (CLIENT, SEVIS, CCLS, TIPS, LDES, INFOPAC).
• Interprets policies, provides technical assistance, and develops training for compliance.
• Analyzes reports to identify trends and improve processes and performance.
• Builds relationships with community partners to connect clients with services and increase participation.
• Coordinates disaster preparedness and response activities and supports emergency shelter operations.

Skills

Economic stability social services

Supervisory leadership

Education

Bachelor's degree

Advanced degree in social sciences, business, public or health administration

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

Lead with purpose and make an impact! In this supervisory role, you’ll oversee the operations of an Economic Stability Service Center, lead a dedicated team, and help ensure individuals and families receive the vital support and benefits they need. If you’re a strong leader who enjoys coordinating programs, developing staff, and making a meaningful difference in your community, we want you on our team!

Please note: Applicants must clearly describe their experience with specific Economic Stability, Medicaid programs, etc. and/or identify the section or unit in which they performed economic stability social services work (e.g., SNAP/Economic Stability, Child Care Assistance Program, Strategies to Empower People, Family Independence Temp Assistance, Medicare/Medicaid, etc.) within their job duties. Failure to include this information may result in the application being deemed ineligible for further consideration.

• Six years of economic stability social services experience; OR
• Six years of full-time work experience in any field plus three years of economic stability social services experience; OR
• A bachelor's degree plus three years of economic stability social services experience; OR
• An advanced degree in a social sciences field, business, public, or health administration plus two years of economic stability social services experience.
• EXPERIENCE SUBSTITUTION:
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Supervises Social Service Analysts by assigning work, monitoring performance, resolving employee concerns, and providing training and guidance.
• Reviews cases and subordinate work for accuracy, timeliness, and completeness related to SNAP, Family Independence Temporary Assistance, and Kinship Care Assistance programs.
• Ensures staff maintain accurate program data, documentation, and case records in CLIENT, SEVIS, CCLS, TIPS, LDES, INFOPAC, and other applicable systems.
• Interprets and communicates program policies and procedures, provides technical assistance, and develops training to ensure compliance with state and federal requirements.
• Analyzes statistical and management reports, identifies trends and operational issues, and develops recommendations to improve program processes and performance.
• Develops and maintains relationships with community partners to connect clients with needed services, address service gaps, and increase participation in available programs.
• Coordinates disaster preparedness and response activities, including maintaining staff readiness, activating calling trees, conducting SNAP disaster interviews, and assisting with emergency shelter operations.

Position-Specific Details

Location: Medical Vendor Administration / Economic Stability Region 1 / Orleans Parish

Appointment Type: This position may be filled as aProbationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months), or Detail to Special Duty

Cost Center: 3052130101

Position Number(s): 50689274

Compensation: This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity.

Economic Stability Supervisor - $24.35 hr / $1,948.00 biweekly

Contact Information

Samantha Johnson

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.