Public Assistance Caseworker

Fairfield County Ohio; Lancaster (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Fairfield County Ohio is seeking a Public Assistance Caseworker (Eligibility Referral Specialist 2) to determine initial eligibility for public assistance programs and to maintain outreach with prior eligible clients for continued eligibility. This role involves communicating program rights, processing verifications, and coordinating with state agencies.

The position focuses on interviewing clients, documenting cases, and making appropriate referrals, with responsibilities aligned to state

Qualifications

• One year of experience as an Eligibility Referral Specialist 1.
• Or two years as a Unit Support Worker 2.
• Or undergrad coursework in behavioral/social science or education with related interviewing/typing experience.
• Or two years of technical education in behavioral/social science with related interviewing/typing experience.
• Or two years of coursework/experience in behavioral/social science, customer service, business math/English, interviewing, and typing.

Responsibilities

• Determines applicant’s initial eligibility for Public Assistance programs.
• Interviews customers to determine ongoing eligibility via phone or in person.
• Makes referrals to community/state agencies for further assistance.
• Attends conferences, workshops, and staff meetings; performs related duties.

Education

Eligibility Referral Specialist 1 experience

Unit Support Worker 2 experience

Undergraduate coursework in behavioral/social education

Two years technical education in behavioral/social science

Behavioral/social science, customer service related coursework/experience

Job description

Description

Under direct supervision, the Public Assistance Caseworker (Eligibility Referral Specialist 2) is responsible for determining initial eligibility for public assistance programs and maintaining communication with clients who have previously been determined to be eligible for public assistance to evaluate continued eligibility; performs other duties as required.

Description

Under direct supervision, the Public Assistance Caseworker (Eligibility Referral Specialist 2) is responsible for determining initial eligibility for public assistance programs and maintaining communication with clients who have previously been determined to be eligible for public assistance to evaluate continued eligibility; performs other duties as required.

Duties

• 55% Determines applicant’s initial eligibility for Public Assistance programs (e.g., TANF/OWF, Medicaid, SNAP/Food Assistance, Child Care, etc.). Approves or denies applicant’s program eligibility based upon established State and Agency regulations and procedures. Explains applicant’s rights and responsibilities; ensures recipient has signed and understands required documents; explains respective Public Assistance programs.
• 30% Interviews customers to determine ongoing/continued eligibility for Public Assistance programs (e.g., TANF/OWF, Medicaid, SNAP/Food Assistance, Child Care, etc.) via phone through the Public Assistance shared services call center or face-to-face. Initiates correspondence by issuing forms and requesting verifications. Responsible for paperwork processing and case documentation.
• 10% Makes appropriate referrals when additional assistance is needed for community and state agencies for further assistance.
• 5% Attends conferences, workshops, training sessions and staff meetings to give and exchange information pertaining to Public Assistance operations. Performs other related duties as required.

Qualifications

Minimum Qualifications

• One year of experience as an Eligibility Referral Specialist 1;
• Or two years ofexperience as a Unit Support Worker 2;
• Or completion of undergraduate major core coursework in behavioral science, social science, or education, on course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding, or word processing;
• Or completion of two years of technical education in behavioral science or social science, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding, or word processing;
• Or two courses or one year of experience in behavioral science, social science, or customer service techniques, one course or six months experience in business mathematics, one course or six months experience in business English, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding, or word processing.

Or education, training, and/or experience in an amount equal to the Minimum Qualifications stated above.