Economic Self-Sufficiency Supervisor

Florida; Lakeland (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

The State of Florida State Personnel System is seeking an Eligibility Supervisor - SES to lead a team of Economic Self-Sufficiency Specialists, plan and direct their work, and hire/discipline as needed. This SES-level role emphasizes mentoring, training, and performance evaluation within the Children and Families agency.

The position requires strong supervisory and data-analysis skills, plus the ability to develop presentations and communicate complex policies to staff and the public.

Qualifications

• Knowledge of social services program objectives and operation procedures.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Knowledge of arithmetic.

Responsibilities

• Motivates employees to meet goals of the department, office and individual unit(s).
• Promotes mentoring and coaching of staff to ensure career development.
• Ensures training opportunities for staff in targeted areas.
• Schedules work assignments, sets priorities and directs the work of the staff.
• Evaluates employees using established evaluation criteria and responsibility identification.
• Meets on a regular basis with employees to share information, provide feedback and direct workflow.
• Serves as departmental representative at meetings and conferences.
• Develops and makes presentations at professional meetings and public information forums.
• Composes documents or correspondence involving social services program eligibility information and recoupment of overpayment of benefits; and provides information to the public.
• Reviews complex information relating to self-sufficiency policies and procedures, and ensures staff is aware of changes.
• Assists staff in the management and resolution of client complaints.
• Identifies and solves problems by gathering and applying information from a variety of materials or sources.
• Deals calmly and effectively in high stress situations such as deadlines, hostile individuals and high noise levels.
• Uses statistical information to evaluate performance standards; rewards and/or applies disciplinary action where appropriate.
• Develops management tools and other procedures to ensure the quality and timeliness of services to customers.
• Designs processes for completing work and managing client flow.
• Monitors casework to ensure proper benefit issuance.
• Uses case reviews, staff conferences and other sources to evaluate delivery of services, and develops corrective action plans when required.
• Acts as a liaison between workers and management to facilitate organizational progress.
• Utilizes group resource knowledge to resolve issues and promote continuous quality improvement.
• Performs related work as required.

Skills

Social services knowledge

Interviewing techniques

Data analysis

Mainframe systems

Software applications

Arithmetic

PC operation

Supervision

Operations coordination

Policy interpretation

Public speaking

Investigate complaints

Tools

Mainframe systems

Software applications

Job description

The State of Florida State Personnel System is seeking an Eligibility Supervisor - SES to lead a team of Economic Self-Sufficiency Specialists, plan and direct their work, and hire/discipline as needed. This SES-level role emphasizes mentoring, training, and performance evaluation within the Children and Families agency.

The position requires strong supervisory and data-analysis skills, plus the ability to develop presentations and communicate complex policies to staff and the public.