Reentry Case Manager

Wake County; Raleigh (NC); On-site; USD 36,000 - 42,000; Full time

Job summary

Wake County seeks a Reentry Case Manager to support community reintegration for individuals returning to multiple North Carolina counties from federal facilities. This role is the primary contact for participants within the Capital Area Workforce Development region under the NC PROWD initiative.

The position is grant-funded through October 2028, with potential extension based on funding. Responsibilities include coordinating assessments, service plans, and connections to essential resources,

Qualifications

• Associate's degree or higher in Social Work, Criminal Justice, Human Services, or related field.

Responsibilities

• Conduct individualized assessments and determine program eligibility.
• Complete participant intakes and develop tailored service plans.
• Coordinate supportive services to help participants overcome barriers to reentry.
• Collaborate with community organizations and workforce partners to maintain referrals.
• Maintain accurate case notes and performance data per grant requirements.
• Advocate for participants to access needed services.
• Work within a multi-disciplinary team to support decision-making and service strategies.
• Assist clients in navigating complex systems and community supports.

Skills

Reentry best practices

Trauma-informed care

Motivational interviewing

Communication

Time management

Relationship building

Education

Associate's degree in Social Work, Criminal Justice, Human Services, or related field

Equivalent education and experience accepted

Tools

Microsoft Office

Electronic document management tools

Job description

What You’ll Be Doing

The case management services for the Capital Area Workforce Development region under the NC PROWD initiative.

• Conduct individualized assessments and determine program eligibility.


• Complete participant intakes and develop tailored service plans.


• Coordinate supportive services—including basic needs assistance, transportation, employment support, and housing resources—to help participants overcome barriers to reentry.


• Collaborate closely with community organizations, workforce partners, and federal correctional facilities to maintain a consistent and streamlined referral and continuity‑of‑care process.


• Maintain accurate case notes, documentation, and performance data in compliance with program and grant requirements.


• Advocate for participants to secure needed services and support.


• Work within a multi‑disciplinary team to support decision‑making, troubleshoot barriers, and implement service strategies.


• Assist clients with navigating complex systems, resources, and community supports.

The Reentry Case Manager plays a key role in supporting successful community reintegration for individuals returning to Chatham, Johnston, Lee, Orange, and Wake Counties from federal correctional facilities. Serving as the primary point of contact for participants, this position ensures the comprehensive delivery of case management services for the Capital Area Workforce Development region under the NC PROWD initiative.

Please Note This position is grant‑funded through October 2028. Continued employment is contingent upon the availability of future grant funding. If grant funding ends, the position will be discontinued.

About Our Team

Capital Area Workforce Development is a public‑private partnership that focuses on economic development by ensuring the local workforce has the skills, training, and education to meet the needs of local employers. The board oversees workforce solutions in Chatham, Johnston, Lee, Orange, and Wake counties designed to serve businesses and individuals of all ages. We believe in economic development through workforce excellence. The award winning CAWD Reentry Team provides support services and employment assistance to help prepare men and women returning from incarceration for successful employment and self‑sufficiency. CAWD is the local provider for the federal Partnerships for Reentry Opportunities in Workforce Development (PROWD) grant initiative. Through this initiative, CAWD will provide case management, job training, employment assistance, and supportive services for individuals being released from the Butner Federal Prison.

This is a time‑limited position through October 2028 with the possibility of extension. To learn more about Capital Area and the work we do, visit: https://capitalareancworks.com/

Required Education and Experience

• Associate\'s degree in Social Work, Criminal Justice, Human Services, or related field


• Three years of job‑related experience


• Equivalent education and experience are accepted


• Please include ALL prior work experience on your application and resume.

Preferred Education and Experience

• Three years experience providing effective intervention strategies and case management within reentry or the judicial system.


• One year experience working in reentry services.


• Proficient bilingual English/Spanish communicator.

How Will We Know You\'re \"The One\"?

• Demonstrated skill in reentry best practices and knowledge of the criminal justice and court systems, including related organizations, procedures, and terminology.


• Familiarity with trauma informed care, motivational interviewing, and strengths based case management models.


• Awareness of the legal, social, economic, and emotional barriers faced by justice involved individuals.


• Proven capacity to support individuals in complex situations and guide them toward resolution.


• Competence in deescalating high intensity situations and managing conflict effectively.


• Talent for establishing trust and maintaining professional boundaries with justice involved individuals.


• Proficiency in applying core case management functions, including assessment, planning, service implementation, follow up, documentation, and monitoring.


• Strength in building and sustaining relationships with clients and service providers through active listening and responsive engagement.


• Exceptional organizational skills with a focus on efficient time management.


• Capacity to handle diverse responsibilities accurately, thoroughly, and within required timeframes.


• Competence in using office equipment and technology—including software systems such as Microsoft Office and electronic document management tools—to meet business needs.

About This Position

Location: Midtown N Office Park Raleigh, NC 27609

Employment Type: Regular

Work Schedule: Monday - Friday 8:30 am - 5:15 pm

Hiring Range: 26.44-30.84 hourly

Market Range: 26.44 - 35.23

Posting Closing Date: 7:00 pm on 10/8/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two‑time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County\'s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina\'s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four‑year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at‑large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well‑managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.