Ecommerce Supply Chain & Backend Operations Manager

TalentHackers; United States; Hybrid; USD 70,000 - 110,000; Full time

Job summary

TalentHackers is seeking an experienced Ecommerce Operations Manager to streamline growth across our DTC brands. You will own end-to-end supply chain, inventory planning, and backend platforms to keep the front-end fast and reliable.

Work closely with manufacturers, 3PLs, and marketing to coordinate launches, promos, and product changes. A hybrid setup with occasional in-person meetings (DC area) is available.

Qualifications

• 2–5+ years in DTC, ecommerce, or CPG ops
• Knowledge of 3PLs, supply chains, and Shopify
• Ability to manage vendors and timelines effectively
• Enjoy delivering results over talk; proactive and hands-on
• Thrives in fast-moving startup environments

Responsibilities

• Be the backbone of our ecommerce brands, ensuring inventory flow and alignment with marketing teams.
• Manage end-to-end supply chain from manufacturer to 3PL and prepare purchase orders.
• Oversee daily 3PL communications and fulfillment issues, plus customer service for orders.
• Track inventory levels, report regularly, and forecast needs across channels.
• Maintain backend platforms (Shopify, ReturnLogic, etc.) and ensure cross-channel integrations.
• Support marketing with operational needs for campaigns, launches, and promotions.
• Build scalable systems for growth: inventory planning, FBA, and new product rollouts with 3PL.
• Coordinate custom/print-on-demand orders with printing partners and quotes.

Skills

DTC Ecommerce Ops

3PL Management

Shopify

Vendor Management

Forecasting

Tools

Shopify

ReturnLogic

Amazon

Etsy

Walmart

TikTok Shop

Job description

Job Summary

We’re a lifestyle and hospitality brand that builds viral products, creates culture-driving experiences, and runs some of DC’s top nightlife and restaurant concepts. Our venture arm is growing fast — and we need someone to help us operationalize that growth.

What You’ll Own

• You’ll be the backbone of our ecommerce brands. From keeping inventory flowing to syncing with our marketing team on launch timelines, you’ll make sure the backend never slows down the front.
• Responsibilities
• Manage supply chain from manufacturer to 3PL – prepare purchase orders, liaise with manufacturer re: shipping options/timelines/costs
• Oversee daily 3PL communication and fulfillment issues + customer service (lost, missing orders, address changes)
• Track inventory levels and report regularly + forecasting (evaluate performance across all channels, make decisions regarding inventory re-ordering, FBA allocation)
• Maintain backend platforms (Shopify, ReturnLogic, etc.) – very broad, is this for all e-comm? Would need to include Amazon, Etsy, Walmart, TikTok Shop, Meta and their integrations with Shopify
• Support the marketing team with operational needs tied to campaigns, launches, and promos – examples: building/scheduling promotions in e-comm platforms, configuring new products, updating website banner/pop-up/etc. ***TikTok-Shop: Campaign enrollment, Growth & missions, CRM
• Build systems that scale with growth – Inventory planning & restock, Amazon FBA inventory management, Custom/print on demand order integration, new product rollout processes integrated with 3PL
• Inputting custom/print-on demand order requests and coordinating with printing partner to submit quotes, approve designs, and manage production

You Might Be a Fit If You…

• Have 2–5+ years in DTC, ecommerce, or CPG ops
• Know your way around 3PLs, supply chains, and Shopify
• Can manage vendors and timelines like a boss
• Enjoy getting things done more than talking about them
• Thrive in fast-moving, startup environments
• Full-time role
• Flexible remote setup with occasional in-person meetings (if DC-based)