Ecommerce Shipping & Fulfillment Associate

Goodwill Central Texas; Austin (TX); On-site; USD 18,000 - 28,000; Full time

Job summary

Goodwill Central Texas in Austin seeks a warehouse associate to support the eCommerce store operations, including accepting and processing donations, assisting online customers, and preparing items for shipping.

Responsibilities include maintaining clean work areas, packaging items for shipment, locating orders, and handling customer service related to order fulfillment. Prior warehouse experience is preferred, and English literacy is required to read and follow directions.

Qualifications

• Must be able to read, write, understand and follow directions in English.

Responsibilities

• Adheres to the assigned work schedule and punctuality are an essential function of the job.
• Ensures work areas are maintained and organized. Work areas are cleaned at the end of each day. Maintains cleanliness in storage and production areas.
• Maintains a positive, team-oriented relationship with management, peers, and subordinates.
• Efficiently package all items for shipment. In an accurate and timely fashion ship out all sold product to the correct customer.
• Locate and collect all orders for shipping.
• Handle all customer service related to order fulfillment including but not limited to, requests for tracking information, local pick-up requests and combined shipments.
• Maintains the shipping supply inventory and generate requests proactively to restock supplies.
• Maintain a records database tracking shipping costs and quantity of parcels shipped.
• Maintains and assures safety in work areas.
• Ensures compliance with policies and procedures.
• Meets goals and fulfills responsibilities.
• Other duties as assigned.

Skills

Multi-tasking

English literacy

Job description

Goodwill Central Texas in Austin seeks a warehouse associate to support the eCommerce store operations, including accepting and processing donations, assisting online customers, and preparing items for shipping.

Responsibilities include maintaining clean work areas, packaging items for shipment, locating orders, and handling customer service related to order fulfillment. Prior warehouse experience is preferred, and English literacy is required to read and follow directions.