eCommerce Production Specialist

Alliance Franchise Brands LLC; Plymouth (MN); Hybrid; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an eCommerce Production Specialist, where you'll manage day-to-day operations of an online store. This role is vital for ensuring an excellent customer experience by maintaining accurate product listings and optimizing inventory. You'll collaborate with various teams to create and maintain eCommerce solutions, utilizing your design and analytical skills. With a focus on client engagement and project management, this position offers a hybrid work schedule and numerous benefits, making it an exciting opportunity for those passionate about eCommerce and customer service.

Benefits

Flexible health and insurance options

Paid holidays

401K retirement savings plan

Bonus eligibility

Employee Assistance Program

Qualifications

• Experience in managing eCommerce/Web-to-Print solutions.
• Strong customer service and design skills required.
• Proficiency in digital printing concepts and programming.

Responsibilities

• Manage and coordinate multiple client engagement projects.
• Develop and document processes for eCommerce solutions.
• Create and build new eCommerce stores using Pressero.

Skills

eCommerce store builder skillset

Design and/or prepress production experience

Digital/offset printing concepts

Basic programming concepts

Multi-tasking in a deadline driven environment

Collaborative team skills

Organizational skills

Oral and written communication skills

Customer service skills

Technical writing skills

Education

Bachelor’s degree or comparable professional experience

Tools

Adobe Creative Suite

Microsoft Office

Content Management Systems

eDocBuilder

Pressero

HTML/CSS

Job description

Alliance Franchise Brands is seekingan eCommerce Production Specialist. This position is responsible for managing and optimizing the day-to-day operations of our online store. Your role is crucial in ensuring a seamless customer experience by maintaining accurate product listings, managing inventory, and collaborating with various teams to drive online sales..

The eCommerce Production Specialist is primarily responsible for creating and maintaining eCommerce/Web-to-Print solutions. This includes product programming, store setup and backend workflow configuration to help align business requirements with software functions and features. This position requires an individual with excellent customer service, design and analytical skills who also has experience in design and/or prepress production.

A comfort level and ability to engage directly with client representatives is required, whether via email, phone, or online meetings.

PRIMARY RESPONSIBILITIES

• Manage, prioritize, and coordinate the completion of multiple ongoing client engagement projects.
• Participate/develop/manage the overall development lifecycle including the analysis, design, testing, and implementation of eCommerce solutions, and help align business requirements with software functions and features.
• Collaborate on projects from discovery to deployment
• Configure and develop system enhancements and integrations
• Develop and document processes
• Communicate with clients on implementation and maintenance
• Create and build new eCommerce/Web-to-Print stores using Pressero platform
• Program and test variable products using the eDocBuilder software platform
• Maintain and improve programming, prepress, design and customer service skills through research and training. This includes maintaining skills in communications, programming, Adobe Creative Suite, and various eCommerce platform environments.
• Plan efficient and consistent multi-product solutions for clients, focusing on achieving desired functionality within the scope of current software and workflow options.
• Work closely with Franchise Members to optimize their workflow with available technology solutions: eCommerce, integration with MIS systems, file automation, hotfolders, etc.
• Provide client storefront support via help desk calls, emailed inquires or referred issues from peers including support of programming and workflow questions.

EXPERIENCE AND SKILL REQUIREMENTS

• eCommerce store builder skillset
• Design and/or prepress production experience
• A foundational understanding and efficiency with core digital/offset printing concepts, including color swatches, color correction, fonts, page layout, bleeds, imposition, and transparency
• An understanding and proficiency with basic programming concepts, including writing conditional logic statements
• An ability to multi-task with accuracy in a fast-paced, deadline driven production environment
• An ability to work as part of a collaborative team with shared tasks and goals.
• Strong organizational skills for all project elements, including digital assets, notes, and communications
• Excellent oral and written communication skills
• Strong customer service skills, including an ability to explain technical concepts to non-technical clients
• Knowledge of Microsoft Office, Adobe Creative Suite, and experience with Content Management Systems
• Technical writing skills
• Experience with variable data publishing software a plus (XMPie, FusionPro, eDocBuilder)
• Experience with HTML/CSS a plus
• Experience with eDocBuilder a plus
• Experience with Pressero a plus

Education

• Bachelor’s degree or comparable professional experience strongly preferred

Value of Joining our Team

• We offer flexible health and insurance options including medical, dental and vision, employee, spouse, and child life insurance, short-and long-term disability, Healthcare FSA and Dependent care FSA, critical illness, and accident insurance. We also offer an Employee Assistance Program to support the well-being of you and your family.
• We provide paid holidays and paid time away to spend with your family and friends.
• Plan for the near and long-term with our 401K retirements savings plan with matching company contributions.
• Bonus eligibility
• Hybrid work schedule with at least 2 days each week in office

About Us

Alliance Franchise Brands LLC and its subsidiary, KK Printing Canada ULC, are the franchisors of more than 600 locations in North America operating the company’s brands: Allegra Marketing Print Mail, Image360, Signs Now, Signs By Tomorrow, KKP, Insty-Prints, American Speedy Printing Centers, and RSVP. Alliance Franchise Brands is proud that three of our brands (Including RSVP) were selected for the 2022 Entrepreneur 500 list.

Independently owned and operated franchises provide national, regional, and local businesses and organizations with a one-stop resource for technologically advanced and strategically sound solutions for their graphics communications needs.

In total, Alliance Franchise Brands serves more than 600 franchise members in the U.S., Canada, and England with system-wide sales of more than $380 million.