Ecommerce Platform & Compliance SME (BigCommerce/Shopify)

Delaware North; Buffalo (NY); On-site; USD 62,000 - 78,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) match up to 4%

Annual performance bonus

Paid vacation and holidays

Parental bonding leave

Tuition/certification reimbursement

Friends/family discounts

Job summary

Delaware North Global Headquarters in Buffalo, NY seeks an eCommerce Technology & Compliance Analyst to optimize our ecommerce platforms, drive online revenue, and ensure compliant digital initiatives.

You will serve as the SME for BigCommerce and Shopify, collaborating with marketing, IT, developers, and vendors to deliver best-in-class experiences. The role supports merchandising, campaigns, and cross-functional projects while upholding accessibility and governance standards.

Qualifications

• BS Marketing, Computer Science, or related field preferred.
• BigCommerce and Shopify administration.
• Website content management and ecommerce merchandising.
• Web analytics, tagging, and tracking platforms.
• SEO and search marketing fundamentals.
• Email marketing campaign coordination.
• Understanding of UX, accessibility, and ecommerce best practices.
• QA testing and release management processes.

Responsibilities

• Ecommerce Platform Management: Serve as the primary SME for BigCommerce and Shopify platforms.
• Platform configuration, updates, integrations, and ongoing maintenance.
• Ensure platform stability, performance, security, and compliance with standards.
• Evaluate and implement new platform features to improve customer experience.
• Partner with vendors and third-party providers for enhancements and issue resolution.
• Revenue Growth & Business Support: Identify opportunities to drive ecommerce revenue and engagement.
• Support merchandising, promotions, product management, and conversion optimization.
• Monitor and report on ecommerce KPIs, website performance, and customer behavior trends.
• Digital Marketing Coordination: Coordinate ecommerce support across Email, SEO/SEM, Paid Media, etc.
• Collaborate with marketing to ensure campaigns and landing pages are implemented on schedule.
• Support website tagging, analytics tracking, and marketing tech integrations.
• Project Management: Lead ecommerce projects from requirements through implementation and post-launch.
• Coordinate cross-functional teams and external vendors; manage timelines and risks.
• Compliance & Governance: Ensure platforms comply with accessibility, privacy, security, and governance standards.
• Maintain documentation for processes, integrations, and configurations.
• Quality Assurance & Best Practices: Apply ecommerce, UX, accessibility, SEO and best practices; perform testing and QA reviews.

Skills

Platform administration

BigCommerce

Shopify

Web analytics

SEO fundamentals

Email marketing coordination

UX & accessibility basics

Education

BS Marketing, CS, or related field

Tools

BigCommerce

Shopify

Job description

Delaware North Global Headquarters in Buffalo, NY seeks an eCommerce Technology & Compliance Analyst to optimize our ecommerce platforms, drive online revenue, and ensure compliant digital initiatives.

You will serve as the SME for BigCommerce and Shopify, collaborating with marketing, IT, developers, and vendors to deliver best-in-class experiences. The role supports merchandising, campaigns, and cross-functional projects while upholding accessibility and governance standards.