eCommerce Technology and Compliance Analyst

Delaware North; Buffalo (NY); On-site; USD 63,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual performance bonus and uncapped/

Paid vacation and holidays

Paid parental bonding leave

Tuition or professional certification

Discounts at hotels and resorts

Job summary

Delaware North Global Headquarters is seeking an eCommerce Technology & Compliance Analyst in Buffalo, NY. You will optimize ecommerce platforms, drive online revenue growth, and ensure successful delivery of digital initiatives as the SME for BigCommerce and Shopify.

Collaborate with stakeholders, vendors, and marketing teams to enhance customer experiences, while maintaining security and accessibility standards across platforms.

Qualifications

• Experience with ecommerce platforms, BigCommerce and Shopify administration.
• Strong knowledge of web analytics and marketing tagging.
• Familiarity with accessibility and UX best practices.

Responsibilities

• Serve as the primary SME for BigCommerce and Shopify platforms.
• Manage platform configuration, updates, integrations, and maintenance.
• Ensure platform stability, performance, security, and compliance.
• Collaborate with stakeholders to drive ecommerce revenue and engagement.
• Coordinate marketing campaigns, promotions, and landing pages.
• Lead ecommerce-related projects from requirements to post-launch support.
• Maintain documentation for platform changes and governance.

Skills

Web analytics

SEO fundamentals

Email marketing coordination

UX accessibility awareness

QA testing & release management

Education

BS Marketing/CS or related field

Tools

BigCommerce

Shopify

Job description

The opportunity

Delaware North Global Headquarters is hiring an eCommerce Technology & Compliance Analyst to join our team in Buffalo, New York. In this role, you will be responsible for optimizing our eCommerce platforms, driving online revenue growth, and ensuring the successful delivery of digital initiatives. This role serves as the subject matter expert (SME) for ecommerce platforms, including BigCommerce and Shopify, and partners closely with business stakeholders, marketing teams, developers, and vendors to deliver best-in-class customer experiences.

If you want a fast-pacedrole where collaboration and hard work are rewarded,

Pay

Minimum – Anticipated Maximum Base Salary: $62,354 – $78,100 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Ecommerce Platform Management:

Serve as the primary SME for BigCommerce and Shopify platforms.

Manage platform configuration, updates, integrations, and ongoing maintenance.

Ensure platform stability, performance, security, and compliance with organizational standards.

Evaluate and implement new platform features, enhancements, and functionality to improve the customer experience.

Partner with vendors and third-party providers to support platform enhancements and issue resolution.

Revenue Growth & Business Support:

Collaborate with business stakeholders to identify opportunities that drive ecommerce revenue and customer engagement.

Support merchandising, promotions, product management, and conversion optimization initiatives.

Monitor and report on ecommerce KPIs, website performance, and customer behavior trends.

Digital Marketing Coordination:

Coordinate ecommerce support efforts across Email Marketing, Search Marketing (SEO/SEM), Paid Media, and other digital marketing channels.

Partner with marketing teams to ensure campaigns, promotions, and landing pages are implemented accurately and on schedule.

Support website tagging, analytics tracking, and marketing technology integrations.

Ensure alignment between ecommerce objectives and marketing initiatives.

Project Management:

Lead and manage ecommerce-related projects from requirements gathering through implementation and post-launch support.

Coordinate cross-functional teams, including marketing, IT, developers, designers, content teams, and external vendors.

Develop project plans, track deliverables, manage timelines, and communicate project status to stakeholders.

Identify project risks and proactively implement mitigation strategies.

Compliance & Governance:

Ensure ecommerce platforms and websites comply with accessibility, privacy, security, and corporate governance standards.

Support platform compliance requirements, audits, and policy adherence.

Maintain documentation for processes, procedures, integrations, and platform configuration changes.

Quality Assurance & Best Practices:

Implement and Recommend ecommerce, UX, accessibility, SEO, and digital best practices across all digital properties.

Conduct testing and quality assurance reviews for website enhancements, releases, and campaigns.

Ensure all website updates and ecommerce initiatives meet quality standards before deployment.

Recommend continuous improvements to improve site functionality, customer experience, and operational efficiency.

More about you

• BS Marketing, Computer Science, or related field preferred. Combined experience and education.
• BigCommerce and Shopify administration.
• Website content management and ecommerce merchandising.
• Web analytics, tagging, and tracking platforms.
• SEO and search marketing fundamentals.
• Email marketing campaign coordination.
• Understanding of UX, accessibility, and ecommerce best practices.
• QA testing and release management processes.

Shift details

M-F