Ecommerce Order Specialist — Fast-Paced & Detail-Driven

TM International; Tucson (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Ink Box is seeking an Order Entry Specialist (temp to hire) in Tucson, AZ. The role focuses on accurate order processing across eCommerce platforms, ERP, and fulfillment teams, ensuring timely communication and resolution of issues.

The ideal candidate thrives in a fast-paced environment, with attention to detail and strong problem-solving skills. Prior experience with ERP systems and Excel/Sheets is beneficial.

Qualifications

• 1–3 years of experience in order entry, order management, customer operations, or eCommerce support.

Responsibilities

• Monitor incoming orders to ensure accurate capture and processing.
• Validate order information and routing into ERP and fulfillment systems.
• Track orders from placement to shipment for timely fulfillment.
• Identify and resolve order discrepancies, processing errors, and system sync issues.
• Monitor order queues and address exceptions requiring manual intervention.
• Process returns, refunds, replacements, cancellations, and order modifications per policy.
• Investigate order-related issues and ensure updates reflect across systems.
• Maintain accurate records of order adjustments and exceptions.
• Monitor fulfillment status and system alerts to identify delays or issues.
• Escalate order or system issues to ensure timely resolution.
• Assist in identifying recurring issues and improve order processing workflows.
• Support communication between customer service, fulfillment, and operations regarding orders.

Skills

Attention to detail

High-volume processing

Excel or Google Sheets

ERP systems experience

Tools

ERP (Epicor)

Shopify

Job description

Ink Box is seeking an Order Entry Specialist (temp to hire) in Tucson, AZ. The role focuses on accurate order processing across eCommerce platforms, ERP, and fulfillment teams, ensuring timely communication and resolution of issues.

The ideal candidate thrives in a fast-paced environment, with attention to detail and strong problem-solving skills. Prior experience with ERP systems and Excel/Sheets is beneficial.