Customer Service Order Specialist

TM International; Tucson (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Ink Box is seeking an Order Entry Specialist (temp to hire) in Tucson, AZ. The role focuses on accurate order processing across eCommerce platforms, ERP, and fulfillment teams, ensuring timely communication and resolution of issues.

The ideal candidate thrives in a fast-paced environment, with attention to detail and strong problem-solving skills. Prior experience with ERP systems and Excel/Sheets is beneficial.

Qualifications

• 1–3 years of experience in order entry, order management, customer operations, or eCommerce support.

Responsibilities

• Monitor incoming orders to ensure accurate capture and processing.
• Validate order information and routing into ERP and fulfillment systems.
• Track orders from placement to shipment for timely fulfillment.
• Identify and resolve order discrepancies, processing errors, and system sync issues.
• Monitor order queues and address exceptions requiring manual intervention.
• Process returns, refunds, replacements, cancellations, and order modifications per policy.
• Investigate order-related issues and ensure updates reflect across systems.
• Maintain accurate records of order adjustments and exceptions.
• Monitor fulfillment status and system alerts to identify delays or issues.
• Escalate order or system issues to ensure timely resolution.
• Assist in identifying recurring issues and improve order processing workflows.
• Support communication between customer service, fulfillment, and operations regarding orders.

Skills

Attention to detail

High-volume processing

Excel or Google Sheets

ERP systems experience

Tools

ERP (Epicor)

Shopify

Job description

All Jobs > Customer Service Order Specialist

Ink Box Customer Specialist

Tucson, AZ

Description

TMI Acquisition LLC is one of the world's largest manufacturers of temporary and semi-permanent tattoos, producing millions of units a day in Tucson, Arizona to U.S., Canadian, and EU safety standards. We combine specialty printing and manufacturing with consumer products in a category where FDA cosmetic regulation and USA-based production create a genuine competitive moat. Our owned brands include Temporary Tattoos, California Tattoos, and Industry Print, alongside a substantial OEM and wholesale private label business.

After three decades as a wholesale manufacturer, we are rebuilding the company as a modern, multi-channel brand platform on a single production floor. This is a deliberate transformation, backed by new leadership, new systems, and real investment — an unusual moment to join.

We are seeking a detail-oriented Order Entry Specialist- (temp to hire) to ensure the accurate and timely processing of customer orders across our eCommerce platforms. This role is responsible for monitoring order flow, maintaining order accuracy, resolving order issues, and supporting seamless communication between our eCommerce platforms, ERP system, and fulfillment team.

The ideal candidate is highly organized, thrives in a fast-paced environment, and enjoys solving problems while maintaining a high level of accuracy.

Order Processing & Management

• Monitor incoming orders to ensure they are accurately captured and processed.
• Validate order information and ensure orders are correctly routed into the ERP and fulfillment systems.
• Track orders from placement through shipment to ensure timely fulfillment.
• Identify and resolve order discrepancies, processing errors, and system sync issues.
• Monitor order queues and address exceptions requiring manual intervention.

Returns & Order Adjustments

• Process returns, refunds, replacements, cancellations, and order modifications in accordance with company policies.
• Investigate order-related issues and ensure updates are accurately reflected across all systems.
• Maintain accurate records of order adjustments and exceptions.

Operational Support

• Monitor fulfillment status and system alerts to identify potential delays or issues.
• Escalate order or system issues when necessary to ensure timely resolution.
• Assist in identifying recurring operational issues and opportunities to improve order processing workflows.
• Support accurate communication between customer service, fulfillment, and operations teams regarding order status and exceptions.

Requirements

Required

• 1–3 years of experience in order entry, order management, customer operations, or eCommerce support.
• Strong attention to detail and ability to manage high-volume order processing.
• Proficiency in Microsoft Excel or Google Sheets.
• Excellent organizational, time management, and problem-solving skills.
• Strong computer skills and the ability to learn new software quickly.
• Experience working with ERP or order management systems. Must be comfortable with computers -90 percent computer use - office, Monday and Epicor (or any erp system is a must. Must be able to manage multiple accounts at once

Preferred

• Familiarity with fulfillment and shipping workflows.
• Understanding of system integrations between eCommerce platforms, ERP, and fulfillment systems.
• Experience with Shopify or similar eCommerce platforms a plus.