Ecommerce Operations Specialist (TikTok Shop & Amazon)

SuperOrdinary Talent LLC; West Hollywood (CA); Ibrido; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career growth

Competitive compensation

Flexible PTO

401(k) retirement plan

Healthcare

Hybrid in-office West Hollywood, CA

Weekly catered lunches

Descrizione del lavoro

SuperOrdinary Talent LLC in West Hollywood, CA seeks an Ecommerce Coordinator to support the Ecommerce Manager and Brand Success teams in daily ecommerce operations across TikTok Shop and Amazon. You will help monitor orders, listings, reviews, and account health while escalating complex issues as needed.

The ideal candidate is highly organized, detail-oriented, and comfortable juggling multiple tasks. Experience with TikTok Shop and Shopify is strongly preferred, with Amazon FBA experience a

Competenze

• 1–3+ years experience in ecommerce, marketplace ops, customer service, or digital commerce.
• TikTok Shop/Seller Center experience strongly preferred.
• Amazon Seller Central and FBA experience a plus.
• FBT or other third‑party fulfillment experience a plus.
• Experience with ecommerce customer service, order management, returns, refunds, or reviews preferred.
• Proficient with spreadsheets, trackers, and ecommerce platforms.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Able to identify issues and elevate appropriately.
• Able to manage multiple priorities and deadlines.
• Proactive, dependable, and willing to take ownership.
• Thrives in a fast-paced, multi-hat environment.

Mansioni

• Support day-to-day ecommerce operations across TikTok Shop and Shopify.
• Monitor storefronts, product listings, inventory, pricing, promotions, and account settings.
• Assist with ecommerce account audits and identify issues requiring attention.
• Maintain trackers, documentation, and operational records.
• Escalate issues to the Ecommerce Manager and Brand team.
• Monitor customer messages across platforms and assist with escalations.
• Track orders, returns, refunds, and resolve delays.
• Flag recurring reviews or customer experience issues for root-cause analysis.
• Coordinate with cross-functional teams on account health and performance.
• Help document SOPs, tutorials, and training materials.

Conoscenze

Ecommerce operations

Customer service

Attention to detail

Time management

Communication

Problem solving

Strumenti

TikTok Shop/Seller Center

Shopify

Amazon Seller Central

FB/FBT fulfillment

Descrizione del lavoro

SuperOrdinary Talent LLC in West Hollywood, CA seeks an Ecommerce Coordinator to support the Ecommerce Manager and Brand Success teams in daily ecommerce operations across TikTok Shop and Amazon. You will help monitor orders, listings, reviews, and account health while escalating complex issues as needed.

The ideal candidate is highly organized, detail-oriented, and comfortable juggling multiple tasks. Experience with TikTok Shop and Shopify is strongly preferred, with Amazon FBA experience a