Ecommerce Operations Specialist (TikTok Shop & Amazon)

SuperOrdinary Talent LLC; West Hollywood (CA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Career Growth

Competitive Compensation

Time Off & Flexibility

Retirement Benefits

Comprehensive Healthcare

Team Perks

Job summary

SuperOrdinary is seeking an Ecommerce Coordinator to support the Ecommerce Manager and Brand Success team in the day-to-day management and execution of ecommerce operations across platforms such as TikTok Shop and Amazon. This role is focused on ensuring ecommerce accounts remain operational, organized, and customer-ready.

The Ecommerce Coordinator will assist with order monitoring, customer experience, account health, integrations, reviews, fulfillment issues, and reporting while escalating

Qualifications

• 1-3+ years of experience in ecommerce, marketplace operations, customer service, digital commerce, or a related field.
• TikTok Shop/Seller Center experience strongly preferred.
• Amazon Seller Central and FBA experience is a plus.
• Experience with FBT or other third-party fulfillment programs is a plus.
• Experience with ecommerce customer service, order management, returns, refunds, or reviews preferred.
• Comfortable working with spreadsheets, trackers, and ecommerce platforms.
• Strong attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Able to identify issues and elevate them appropriately.
• Comfortable learning new platforms, tools, and processes.
• Able to manage multiple priorities and deadlines.
• Proactive, dependable, and willing to take ownership of assigned tasks.
• Comfortable working in a fast-paced environment and wearing multiple hats.

Responsibilities

• Support day-to-day ecommerce operations across TikTok Shop and Shopify.
• Monitor storefronts, product listings, inventory, pricing, promotions, and account settings for accuracy.
• Assist with ecommerce account audits and identify issues that require attention.
• Maintain accurate trackers, documentation, and operational records.
• Escalate issues and risks to the Ecommerce Manager and Brand team.

Skills

TikTok Shop experience

Amazon Seller Central experience

FBA experience

FBT fulfillment experience

Attention to detail

Strong communication

Tools

Spreadsheets

Trackers

Ecommerce platforms

Job description

SuperOrdinary is seeking an Ecommerce Coordinator to support the Ecommerce Manager and Brand Success team in the day-to-day management and execution of ecommerce operations across platforms such as TikTok Shop and Amazon. This role is focused on ensuring ecommerce accounts remain operational, organized, and customer-ready.

The Ecommerce Coordinator will assist with order monitoring, customer experience, account health, integrations, reviews, fulfillment issues, and reporting while escalating