Ecommerce Operations Specialist

Nourison Home; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Nourison Home is seeking an E-Commerce Operations Specialist who is highly detail oriented and excels at solving problems while delivering outstanding customer service. You will manage orders, shipments, and retailer communications across internal systems and partner platforms, aiming to improve delivery accuracy and speed in a high-volume environment.

Ideal candidates will have experience with major retailers, strong Excel skills (including VLOOKUP), and a proven track record of organizing

Qualifications

• Experience with Amazon, Wayfair, Walmart or other eCommerce retailers.
• Proficient in Microsoft Excel.
• V-lookups.
• 2-3 years of experience in customer support/experience.
• Strong analytical skills.
• Resourceful, highly organized and a creative problem solver.
• Excellent communication and a positive attitude while representing the brand.

Responsibilities

• Clear out orders as needed within Nourison internal systems (CAMS/AS400) and retailer profiles.
• Tracking and shipping of all internal gifting or sample shipments.
• Communicate shipping delays or variances to eCommerce account execs, ops team, and retailers.
• Maintain multiple eCommerce accounts, handle orders, shipments, claims, and feedback per policies.
• Communicate with 3PL for orders and returns.
• Report daily open order activity to shipping warehouses and prioritize back orders.
• Be single point of contact for strategic eCom accounts regarding data validation.

Skills

Amazon experience

Wayfair experience

Walmart experience

Excel

VLOOKUPs

Customer support experience

Analytical skills

Communication

Organizational skills

Problem solving

Job description

We are looking for an E-Commerce Operations Specialist that is very detailed oriented, takes pride in solving problems, finding solutions and providing excellent customer service. We have a growing eCommerce business and are looking for positive, well spoken individuals who possess exceptional communication, interpersonal and organizational skills with the ability to multi-task within a high volume environment.

Key Responsibilities

• Clear out orders as needed within the Nourison internal systems (CAMS/AS400) and various retailer profiles
• Tracking and shipping of all internal gifting or sample shipments
• Working closely with eCommerce account executives, operations team and retail partners to communicate any shipping delays or variance from expected delivery date
• Maintain multiple eCommerce accounts, handle orders, shipments, claims, and feedback in accordance with company policies and procedures.
• Communication with 3PL for orders and returns
• Report on daily open order activity to the shipping warehouses and prioritize back order and late order processing
• Single point of contact for strategic eCom accounts with regards to validating order transparency or missing data sets

Requirements

• Experience with Amazon, Wayfair, Walmart or other eCommerce retailers
• Proficient in Microsoft Excel
• V-lookups
• 2-3 years of experience in customer support/experience
• Strong analytical skills
• The ability to be resourceful, highly organized, and a creative problem solver
• Excellent communication and a positive attitude - you'll be representing our brand directly to customers and retailers