Ecommerce Operations Specialist

Nourison Industries. Inc.; Calhoun (GA); On-site; USD 42,000 - 68,000; Full time

Job summary

Nourison Industries. Inc. is seeking an E-Commerce Operations Specialist in Calhoun, GA.

The role focuses on detailed order management, shipping coordination, and proactive communication with retailers to ensure on-time delivery and accurate data across multiple eCommerce accounts. The ideal candidate will have 2–3 years in customer support, strong analytical abilities, and proven experience with Amazon, Wayfair, Walmart, or other eCommerce platforms.

Qualifications

• Experience with Amazon, Wayfair, Walmart or other eCommerce retailers.
• Proficient in Microsoft Excel.
• Pivot tables and VLOOKUPs.
• 2-3 years of experience in customer support/experience.
• Strong analytical skills.

Responsibilities

• Clear out orders in Nourison internal systems (CAMS/AS400) and retailer profiles.
• Track and ship internal gifting or sample shipments.
• Communicate delays or variances to shipping dates with account executives and partners.
• Maintain multiple eCommerce accounts and handle orders, shipments, claims, and feedback per policy.

Skills

eCommerce

Excel

Pivot tables

VLOOKUPs

Customer support

Analytical skills

Communication

Brand representation

Tools

AS400

CAMS

Job description

Full Time Calhoun, GA, US

We are looking for an E-Commerce Operations Specialist that is very detailed oriented, takes pride in solving problems, finding solutions and providing excellent customer service. We have a growing eCommerce business and are looking for positive, well spoken individuals who possess exceptional communication, interpersonal and organizational skills with the ability to multi-task within a high volume environment.

Key Responsibilities

• Clear out orders as needed within the Nourison internal systems (CAMS/AS400) and various retailer profiles
• Tracking and shipping of all internal gifting or sample shipments
• Working closely with eCommerce account executives, operations team and retail partners to communicate any shipping delays or variance from expected delivery date
• Maintain multiple eCommerce accounts, handle orders, shipments, claims, and feedback in accordance with company policies and procedures.
• Communication with 3PL for orders and returns
• Report on daily open order activity to the shipping warehouses and prioritize back order and late order processing
• Single point of contact for strategic eCom accounts with regards to validating order transparency or missing data sets

Requirements

• Experience with Amazon, Wayfair, Walmart or other eCommerce retailers
• Proficient in Microsoft Excel
• Pivot tables
• V-lookups
• 2-3 years of experience in customer support/experience
• Strong analytical skills
• The ability to be resourceful, highly organized, and a creative problem solver
• Excellent communication and a positive attitude - you'll be representing our brand directly to customers and retailers