Ecommerce Operations Manager (Freelance) (AE965792)

Cosmetic Executive Women UK Limited.; United States; Remote; USD 45,000 - 60,000; Part time

Job summary

Arthur Edward is seeking a hands-on Ecommerce Operations Manager to oversee operations across TikTok Shop, Shopify and marketplace channels. This freelance role is fully remote and can range from 25 hours per week to full-time, during UK business hours.

Responsibilities include stock forecasting, replenishment, fulfilment, returns, and implementing inventory platforms. You will build scalable CS processes and deliver KPI-driven improvements.

Qualifications

• Strong hands-on experience with TikTok Shop operations and FBT.
• Operational Shopify experience covering fulfilment, stock and customer journey management.
• Experience with multi-channel inventory management systems.
• Proven ability to work independently on pre-defined projects.

Responsibilities

• Ensure efficient operations processes across TikTok Shop and Shopify.
• Manage FBT replenishment, stock forecasting and inventory performance.
• Oversee fulfilment, returns, refunds and order exception management.
• Implement inventory management platform (Cin7, Linnworks or similar).
• Build and optimise CS processes across multiple channels.
• Implement AI-powered customer service solutions and automation.
• Create SOPs and scalable operational processes.
• Deliver KPI reporting and operational improvement recommendations.

Skills

TikTok Shop operations

Shopify

Inventory management

Customer service processes

Automation

Multichannel operations

Tools

Cin7

Linnworks

Job description

Ecommerce Operations Manager (Freelance) | Fully Remote | £3-4,000 per month | AE965792

Are you an ecommerce operator who loves to roll up your sleeves and get things done?

Can you manage TikTok Shop, Shopify, CS and inventory for a fast-growing beauty brand?

We’re looking for a hands-on Ecommerce Operations Manager to handle operational processes across TikTok Shop, Shopify and marketplace channels.

This fully-remote freelance role can be done anywhere in the world, from 25 hours per weekto full time, during UK business hours.

Project Scope:

• Ensure efficient operations processes across TikTok Shop and Shopify
• Manage FBT replenishment, stock forecasting and inventory performance
• Oversee fulfilment, returns, refunds and order exception management
• Implement inventory management platform (Cin7, Linnworks or similar)
• Build and optimise CS processes across multiple channels
• Implement AI-powered customer service solutions and automation
• Create SOPs and scalable operational processes
• Deliver KPI reporting and operational improvement recommendations

Candidate Requirements:

• Strong hands-on experience with TikTok Shop operations and FBT
• Operational Shopify experience covering fulfilment, stock and customer journey management
• Experience with multi-channel inventory management systems
• Proven ability to work independently on pre-defined projects