Ecommerce Operations & Customer Experience Specialist

Gardner--white-Furnitur; Warren (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Gardner--white-Furnitur in Warren, MI is seeking an e-commerce coordinator to drive online sales and deliver outstanding customer service. The role blends sales acumen, service excellence, and e-commerce expertise to optimize online revenue and ensure customer satisfaction.

You will respond to inquiries, process reports and invoices, and collaborate with the support team for exchanges and scheduling. A reliable, detail-focused communicator who can handle a fast-paced environment will thrive.

Qualifications

• High school diploma or GED required.
• Strong listening and interpersonal abilities.
• Good problem-resolution and conflict-handling skills.
• Proficient typing and basic computer operations.
• Ability to work irregular hours, including weekends/holidays.

Responsibilities

• Respond promptly to customer inquiries via chat, phone, and email with excellent service.
• Process reports and invoices accurately and timely.
• Coordinate with the support team for exchanges and scheduling in-home service.
• Detect potentially fraudulent online purchases.
• Manage multiple tasks in a fast-paced environment.
• Seek effective resolutions to customer issues with resourcefulness.
• Perform other duties as assigned.

Skills

Listening

Interpersonal

Problem solving

Typing

Basic computer skills

Education

High School Diploma or GED

Job description

Gardner--white-Furnitur in Warren, MI is seeking an e-commerce coordinator to drive online sales and deliver outstanding customer service. The role blends sales acumen, service excellence, and e-commerce expertise to optimize online revenue and ensure customer satisfaction.

You will respond to inquiries, process reports and invoices, and collaborate with the support team for exchanges and scheduling. A reliable, detail-focused communicator who can handle a fast-paced environment will thrive.