Furniture Retail Customer Experience Specialist

Gardner--white-Furnitur; Michigan; On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Gardner White is seeking a customer-focused part-time Customer Service Representative to be the first point of contact for customers both in-store and on the phone. You will assist with inquiries, help with purchases, and resolve issues to ensure a positive shopping experience and build lasting relationships.

Responsibilities include greeting customers, handling product questions, pricing, and availability, and coordinating with store teams.

Qualifications

• High School diploma or equivalent.
• 1 year of customer service and/or call center experience preferred but not required.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience.
• Cash handling and/or accounting experience a plus.

Responsibilities

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Cash handling

Problem solving

Calm under pressure

Friendly demeanor

Furniture knowledge

Tools

Microsoft Office

Job description

Gardner White is seeking a customer-focused part-time Customer Service Representative to be the first point of contact for customers both in-store and on the phone. You will assist with inquiries, help with purchases, and resolve issues to ensure a positive shopping experience and build lasting relationships.

Responsibilities include greeting customers, handling product questions, pricing, and availability, and coordinating with store teams.