Furniture Customer Experience Specialist

Gardner--white-Furnitur; Warren (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Gardner--white-Furnitur in Warren, MI is seeking a part-time Customer Service Representative to be the primary contact for customers, answer inquiries, assist with purchases, and help resolve issues to deliver a positive shopping experience.

You will greet customers in person or by phone, handle product questions, inventory updates, and coordinate with store teams; input information into platforms like Storis, Podium, and Dispatch Track.

Qualifications

• High School diploma or equivalent.
• 1 year of customer service and/or call center experience preferred but not required.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience.
• Cash handling and/or accounting experience a plus.

Responsibilities

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.

Skills

Customer service

Call center

Problem solving

Multitasking

MS Office

Cash handling

Education

High School diploma

Tools

Storis

Podium

Dispatch Track

Facebook

Instagram

Job description

Gardner--white-Furnitur in Warren, MI is seeking a part-time Customer Service Representative to be the primary contact for customers, answer inquiries, assist with purchases, and help resolve issues to deliver a positive shopping experience.

You will greet customers in person or by phone, handle product questions, inventory updates, and coordinate with store teams; input information into platforms like Storis, Podium, and Dispatch Track.