Ecommerce Operations Associate: Order & Inventory | Hybrid

Brooklinen; New York (NY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Fertility support

401(k) with company match

Parental leave (16 weeks)

Vacation days

Hybrid work schedule

Remote weeks during holidays

Employee discount

Wellness programs

Sabbatical

Job summary

Brooklinen is seeking an Operations Associate to join the Operations team in our fast-growing e-commerce environment. You’ll help ensure orders are processed accurately and delivered on time, gaining exposure to order management, third-party marketplaces, fulfillment workflows, inventory processes, and post-purchase operations.

You’ll monitor order flow, reconcile ERP data, investigate delays, support 3PL calls, and collaborate with Customer Experience to resolve post-purchase issues, building a

Qualifications

• 1+ year of experience in operations, supply chain, retail, or e-commerce.
• Experience working in an ERP system.
• Intermediate Excel skills (formulas, pivots, data cleanup).
• Exposure to WMS or OMS systems is a plus.

Responsibilities

• Monitor daily order flow across third-party sales channels and fulfillment partners.
• Update and reconcile order data in ERP, identifying and correcting discrepancies.
• Investigate shipment delays, backorders, and address validation issues - escalate when appropriate.
• Support weekly 3PL calls by tracking order accuracy and follow-up items.
• Partner with Customer Experience to help resolve post-purchase issues.

Skills

Highly organized

Detail-oriented

Clear communicator

Tools

ERP system

WMS/OMS

Excel

Job description

Brooklinen is seeking an Operations Associate to join the Operations team in our fast-growing e-commerce environment. You’ll help ensure orders are processed accurately and delivered on time, gaining exposure to order management, third-party marketplaces, fulfillment workflows, inventory processes, and post-purchase operations.

You’ll monitor order flow, reconcile ERP data, investigate delays, support 3PL calls, and collaborate with Customer Experience to resolve post-purchase issues, building a