SVP, Operations

SupportFinity™; New York (NY); Hybrid; USD 265,000 - 390,000; Full time

Benefits offered by this job

Hybrid work schedule

Generous time off and sabbatical after

Employee discount

Job summary

Brooklinen is seeking a Senior VP of Operations to lead our logistics, IT, and enterprise execution, ensuring scalable systems and reliable delivery across channels. This leader will drive cross-functional initiatives, partner with the executive team, and build high-performing teams to execute strategic priorities.

The role requires 15+ years in senior ops leadership, a calm, decisive leadership style, and a track record of scaling operations in a growing company.

Qualifications

• 15+ years of experience in senior operations leadership roles, ideally at SVP level.
• Proven ability to lead multiple operations functions (ops, tech, supply chain, enterprise execution).
• Strong execution muscle and ability to translate strategy into action under pressure.
• Experience scaling operations in a growing, complex organization.
• Calm, trusted leadership with clear communication and cross-functional trust.

Responsibilities

• Lead logistics and fulfillment operations through next phase of growth with speed and reliability.
• Oversee enterprise execution with clear ownership, sequencing, and accountability.
• Own IT and systems infrastructure roadmap to ensure scalable, secure operations.
• Partner with CEO and ELT to manage progress, risks, and dependencies.
• Identify opportunities to apply AI and automation to operational workflows.

Skills

Operational leadership

Cross-functional collaboration

Strategic execution

People leadership

Execution under ambiguity

Tools

ERP systems

Logistics software

Data analytics

Job description

Overview

At Brooklinen, we're building the future of comfort - thoughtfully, ambitiously, and with intention - nurturing our customers, our team, and the work that helps us grow in a way that feels human and sustainable. Founded in Brooklyn in 2014, Brooklinen has grown into one of the largest soft home essentials brands in the U.S., known for premium quality, thoughtful design, and a deep belief that comfort creates happiness in the home. As the business continues to scale across channels and complexity, we're entering a new chapter that requires stronger operational infrastructure and clearer enterprise execution. We're hiring an SVP of Operations to lead the operational backbone of the company. This role will oversee Brooklinen's Logistics & Fulfillment, Technology & Infrastructure (IT), and Enterprise Execution, ensuring the company can operate with greater speed, clarity, and reliability as it grows. This is a highly cross-functional leadership role focused on strengthening Brooklinen's logistics engine, building operational systems that scale, and ensuring large strategic initiatives move efficiently from idea to execution. Working closely with Product and Finance, who lead sourcing, product development, and demand planning, this role is responsible for translating those plans into scalable operational performance across the business. The leader will oversee Brooklinen's logistics network, enterprise execution capability, and operational systems infrastructure, ensuring the company can scale with speed, clarity, and operational discipline. This role is based in Manhattan, NY, with a hybrid schedule of two days in-office and three days remote.

What You'll Do

Build Logistics 2.0

• Lead Brooklinen's logistics and fulfillment operations through their next phase of evolution, ensuring the network can support the company’s growth across channels with speed, reliability, and strong customer experience.
• Evaluate and evolve Brooklinen's logistics network architecture, ensuring the fulfillment model, vendor ecosystem, and operational processes are built to support the company’s next phase of scale.
• Oversee warehouse partnerships, freight, inventory flow, and operational vendor management, ensuring product moves efficiently from manufacturing partners through to the customer.
• Strengthen coordination across Product, Finance, and Customer Experience so inventory moves smoothly from production to fulfillment.
• Drive improvements in logistics visibility, planning, and operational performance, identifying opportunities to improve cycle times and remove friction across the network.
• Modernize the logistics function through improved systems, automation, and data-driven decision making.

Lead Enterprise Execution

• Own and scale Brooklinen's enterprise execution capability, ensuring the company’s strategic priorities translate into clear ownership, sequencing, and operational follow-through.
• Oversee large, cross-functional initiatives that require coordination across teams, ensuring projects move forward with clarity around scope, resourcing, and accountability.
• Establish clear program governance, decision rights, and operating cadence to ensure major initiatives progress with speed, accountability, and transparency.
• Build on the operating rhythm already in place to help the organization execute quickly and effectively as the business grows in complexity.
• Partner closely with the CEO and executive leadership team to maintain visibility into progress, risks, and dependencies across major initiatives.

Own Technology & Operational Infrastructure

• Oversee Brooklinen's IT and operational systems infrastructure, ensuring the company’s technology stack is reliable, secure, and scalable.
• Own the roadmap for the company’s operational systems (including ERP, logistics systems, and internal tooling), ensuring technology investments align with operational priorities and long-term scalability.
• Partner with Finance, Product, and functional leaders on systems roadmap and vendor strategy, ensuring technology enables operational visibility, collaboration, and efficiency.
• Ensure the systems that power logistics, operations, and cross-functional workflows are integrated and functioning effectively.
• Identify opportunities to strengthen operational infrastructure through improved systems, automation, and better data visibility.

Help Operationalize AI Across the Organization

• Partner with leaders across the business to identify practical opportunities to apply AI and automation to operational workflows.
• Support the adoption of tools that improve speed, decision-making, and operational visibility across teams.
• Identify practical opportunities to apply AI and automation to operational workflows, improving decision speed, operational visibility, and execution across teams.

Be a Senior Leader at Brooklinen

• Act as a trusted thought partner to the CEO and ELT on execution, operating effectiveness, and scale
• Build, lead, and develop high-performing teams with clear expectations and strong accountability
• Balance high standards with trust, reinforcing Brooklinen's human-centered, performance-driven culture

We're Looking For

• 15+ years of experience in senior operations leadership roles, ideally at the SVP or equivalent level
• Proven experience leading multiple operational functions (e.g., operations, technology, supply chain, or enterprise execution)
• Strong execution muscle - able to translate strategy into action and lead through ambiguity
• Experience scaling operations in a growing, complex organization
• A calm, grounded leadership style, especially in moments of pressure or change
• Strong judgment, clear communication, and the ability to build trust across functions and levels

Compensation

We believe great leadership deserves a thoughtful, competitive total rewards package. Compensation for this role will be commensurate with experience and scope. The base salary range is 265K-300K + 30% target bonus + equity.

You'll also receive a comprehensive benefits package designed to support well-being, balance, and long-term growth, including:

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues-Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work - with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don't meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we're one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment - from sheets and towels to thoughtful additions for the modern bedroom - has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We're growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft - and each other.