Ecommerce Operations Specialist

Johnson Service Group; Azusa (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Johnson Service Group, Inc. is hiring an Ecommerce Operations Specialist for our client in Azusa, CA.

The role focuses on end-to-end order processing, inventory control, platform maintenance, and customer service to optimize the online shopping experience. The position requires experience in ecommerce operations, digital marketing, and data analytics, with familiarity of marketplaces like Amazon, eBay, and Walmart, plus platforms such as Shopify and BigCommerce.

Qualifications

• Bachelor's degree in business administration, marketing, or related field (preferred).
• Experience with website development.
• Experience in digital marketing, including asset creation and digital footprint enhancement.
• Strong data analytics for data interpretation and informed decisions.
• Proven ecommerce operations experience, preferably in consumer goods.
• Excellent communication and interpersonal skills for teamwork and customer service.
• Detail-oriented with accuracy in fast-paced environments with multiple priorities.
• Familiarity with online marketplaces (Amazon, eBay, Walmart) and shopping cart platforms (Shopify, BigCommerce).

Responsibilities

• Manage the entire order process from processing to fulfillment and shipping.
• Monitor inventory levels and coordinate to minimize stockouts and excess inventory.
• Maintain and update the ecommerce platform, product listings, and health metrics.
• Serve as the primary customer service representative, addressing inquiries and resolving issues.
• Conduct regular shipping audits to ensure carrier efficiency and monitor pickups and claims.
• Collaborate with cross-functional teams to align ecommerce strategies with business objectives.
• Manage monthly analytics and KPIs in operations and assist marketing objectives.
• Perform other duties as assigned to support business objectives.

Skills

Website development

Digital marketing

Data analytics

Ecommerce operations

Communication

Interpersonal skills

Attention to detail

Marketplace familiarity

Education

Bachelor's degree

Tools

Shopify

BigCommerce

Amazon Seller Central

eBay Seller Central

Job description

JSG is hiring an Ecommerce Operations Specialist for our client in Azusa, CA.

Pay rate: $22 - $23 per hour

Responsibilities/Daily Tasks

• Order Management: Manage the entire order process, from processing to fulfillment and shipping, ensuring timely and accurate order completion while maintaining high customer satisfaction.
• Inventory Management: Monitor inventory levels, coordinate with teams to ensure stock availability, and implement strategies to minimize stockouts and excess inventory.
• Platform/Website Maintenance: Maintain and update the ecommerce platform, manage product listings, and ensure the platform's health metrics are optimized. Collaborate with the RMA/IT team to resolve technical and product issues.
• Customer Service Support: Act as the primary customer service representative, addressing inquiries, resolving issues, and escalating cases as needed. Monitor customer feedback and implement improvements for an enhanced shopping experience.
• Quality Assurance: Conduct regular shipping audits to ensure carrier efficiency and monitor distribution center pickups and carrier claims.
• Collaboration: Work with cross-functional teams, including marketing and ecommerce projects, to align ecommerce strategies with business objectives. Contribute insights to drive continuous improvement.
• Marketing/Analytics: Manage monthly analytics and key performance indicators (KPIs) in operations and assist with marketing objectives.
• Other Duties as Assigned: Perform other duties, projects, and assignments as requested by management in support of Pacific Best Inc.'s business objectives.

Qualifications

• Bachelor's degree in business administration, Marketing, or a related field (preferred but not required).
• Experience with website development.
• Experience in digital marketing, including asset creation and digital footprint enhancement.
• Strong data analytical skills with the ability to interpret data and make informed decisions.
• Proven experience in ecommerce operations, preferably within the consumer goods industry.
• Excellent communication and interpersonal skills for effective team collaboration and customer service.
• Detail-oriented with a focus on accuracy and the ability to thrive in a fast-paced environment with multiple priorities.
• Familiarity with online marketplaces (e.g., Amazon, eBay, Walmart) and shopping cart websites (e.g., Shopify, BigCommerce).

Johnson Service Group (JSG) is an Equal Opportunity Employer.

JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.