Ecommerce Operations Analyst - Fulfillment & Analytics

Staffmark Group; Plano (TX); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off, + more!

Job summary

Staffmark Total Talent Solutions seeks an Operations Analyst to join our Plano, TX on-site team for a contract role focused on overseeing eCommerce fulfillment operations, reviewing orders, and coordinating across departments to meet delivery promises.

The position requires a Bachelor’s degree and 2–5 years in fulfillment or direct-to-consumer eCommerce, with strong Excel/SAP skills and solid communication abilities. This role emphasizes KPI tracking and process improvements.

Qualifications

• Bachelor's degree is required.
• Experience with eCommerce, Retail, or Home Appliances businesses is preferred.
• 2-5 years of fulfillment and direct-to-consumer eCommerce operations experience.

Responsibilities

• Review and approve documents, materials and products, and monitor work processes for completeness, accuracy and standards conformance.
• Confer with department supervisors to assess progress and discuss changes.
• Run day-to-day eCommerce fulfillment operations by reviewing open orders and coordinating with teams to ship orders.
• Evaluate logistics and shipping partner performance and surface issues to the correct parties for resolution.
• Work with Supply Chain to reduce backorders, manage EOL/replacements, and prevent order issues.
• Develop reporting automation requirements and process improvements.
• Create SOPs around fulfillment procedures, escalations, and reporting to drive improvements.
• Partner with data scientists to improve reporting and qualitative feedback.
• Use surveys to analyze and drive improvements based on qualitative feedback.
• Collaborate with customer service to understand consumer pain points and improve customer experience.
• Monitor exception reporting and KPI measurements for lead times and shipping performance.
• Support Demand Planning by reviewing orders and ensuring accurate delivery promises on the website.
• Develop constructive relationships with stakeholders and mitigate risk.

Skills

Root cause analysis

Vendor management

Quality assurance

Education

Bachelor's degree

Tools

SAP

Excel

Word

Access

Job description

Staffmark Total Talent Solutions seeks an Operations Analyst to join our Plano, TX on-site team for a contract role focused on overseeing eCommerce fulfillment operations, reviewing orders, and coordinating across departments to meet delivery promises.

The position requires a Bachelor’s degree and 2–5 years in fulfillment or direct-to-consumer eCommerce, with strong Excel/SAP skills and solid communication abilities. This role emphasizes KPI tracking and process improvements.