Ecommerce Operations & Amazon Retail Support

Evolution Power Tools; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Evolution Power Tools is seeking an E-commerce Sales Support Coordinator to bolster the day-to-day operations of our Amazon and Retail channels, including catalog management, content updates, reporting, inventory monitoring, and issue resolution.

The ideal candidate is highly organized, detail-oriented, analytical, and eager to learn multiple facets of e-commerce, marketplaces, retail operations, digital merchandising, and channel management.

Qualifications

• Bachelor's degree in Business, Marketing, Merchandising, Retail Management, or related field.
• 1+ year of relevant experience through internships, contract work, part-time employment, or full-time professional experience.
• Strong attention to detail and organizational skills.
• Analytical and problem-solving mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel including formulas, data analysis, and data cleansing.

Responsibilities

• Support the day-to-day operational needs of Amazon and retail channels.
• Assist with product setup, maintenance, and merchandising across retailer portals and marketplace platforms.
• Help maintain accurate pricing, inventory, product content, and assortment information across all channels.
• Support investigation and follow-up on open purchase orders, inventory discrepancies, and retailer inquiries.
• Create and maintain product listings, variations, and catalog updates.
• Create and monitor FBA shipments.
• Monitor open orders and identify potential fulfillment issues.
• Assist in creating and tracking Amazon support cases.
• Conduct routine audits of Amazon listings to verify content accuracy and completeness.
• Monitor account health metrics and elevate issues when necessary.
• Assist in monitoring customer feedback, product reviews, and A-to-Z claims.
• Support marketplace reporting and data analysis initiatives.
• Monitor Retail Bazaarvoice questions and reviews and coordinate timely responses with appropriate internal teams.
• Partner with Customer Service to ensure customer inquiries and order-related issues are addressed promptly.
• Help maintain a positive customer experience across marketplace and retail channels.
• Escalate recurring customer concerns and identify opportunities for improvement.
• Coordinate product content updates across Amazon and retail partner platforms.
• Collect digital assets, product information, specifications, and marketing content from cross-functional teams.
• Support digital shelf optimization efforts to improve content quality and consistency.
• Assist with data gathering, reporting, and analysis for Amazon, and retail channels.
• Support data validation, cleansing, and organization activities.
• Maintain reporting templates and process documentation.
• Document and maintain e-commerce processes and standard operating procedures.
• Assist the team with project coordination and special initiatives as needed.

Skills

Attention to detail

Organizational skills

Analytical mindset

Communication skills

Multi-tasking

Excel skills

Education

Bachelor's degree

Tools

Microsoft Excel

Vendor portals

Job description

Evolution Power Tools is seeking an E-commerce Sales Support Coordinator to bolster the day-to-day operations of our Amazon and Retail channels, including catalog management, content updates, reporting, inventory monitoring, and issue resolution.

The ideal candidate is highly organized, detail-oriented, analytical, and eager to learn multiple facets of e-commerce, marketplaces, retail operations, digital merchandising, and channel management.