eCommerce Manager National Accounts

UpShot Recruiting; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

UpShot Recruiting is seeking a National Account Manager - E-Commerce for a remote-based role centered in the Central to Eastern US. You will own day-to-day performance of e-commerce accounts, drive sales growth, manage digital merchandising, and optimize campaigns across Amazon and retailer.com.

Responsibilities include item setup, content optimization, retail media budgeting, profitability analysis, and cross-functional collaboration with Sales, Marketing, Finance, and Operations to launch

Qualifications

• Experience in e-commerce, national account management, retail media, or marketplace management.
• Hands-on experience with Amazon and major retailer.com accounts preferred.
• Strong digital content management and product catalog maintenance skills.
• Proven ability to build and optimize digital advertising, with metrics like ROAS, CPC, and sales attribution.

Responsibilities

• Own day-to-day performance and growth of key e-commerce accounts, boosting sales, market share, assortment and profitability.
• Lead digital merchandising: item setup, content, images, keywords, and ongoing listing optimization.
• Oversee retail media and advertising across Amazon and other platforms, including campaigns, budgets and optimization.
• Monitor revenue, COGS, fulfilment costs, promotions and profitability at account/SKU level with regular reporting.
• Collaborate cross-functionally with Sales, Marketing, Operations, Finance, and Supply Chain to support launches and promotions.

Skills

E-commerce

National account management

Retail media

Marketplace management

Amazon

Digital content management

P&L management

Excel

Campaign optimization

Job description

Title:

National Account Manager - E-Commerce

Location:

Remote - Ideally Central to Eastern US

A building materials and hardware product company with an established presence across major online retailers and marketplaces is seeking a National Account Manager - E-Commerce to own and grow its e-commerce business. This role will manage the full account lifecycle-from item setup and digital merchandising through retail media, advertising, sales growth, and profitability with significant hands-on responsibility for improving performance across major national e-commerce channels.

Company Overview

• Products are sold across major national marketplaces and retailer.com platforms, including leading home improvement, hardware, and mass retail channels.
• Established e-commerce presence with opportunities to expand assortment, improve digital performance, and grow existing accounts.
• Continued opportunity to develop additional e-commerce and marketplace channels as the business expands.

Position Summary

• Own the day-to-day performance and growth of key e-commerce and retailer.com accounts, developing strategies to increase sales, market share, assortment, and profitability.
• Manage the full digital merchandising process, including new item setup, product content, images, specifications, keywords, enhanced content, and ongoing listing optimization.
• Own retail media and advertising activity across Amazon and other retailer platforms, including campaign creation, budget management, performance analysis, and optimization.
• Take responsibility for account- and SKU-level profitability, evaluating revenue, COGS, fulfillment costs, advertising spend, retailer fees, promotions, and other costs.
• Monitor sales trends, inventory, forecasts, out-of-stocks, and account performance while providing actionable weekly and monthly reporting.
• Partner cross-functionally with Sales, Marketing, Operations, Purchasing, Finance, Customer Service, and Supply Chain to support launches, promotions, inventory planning, and account growth.

Skills/Requirements

• 5+ years of experience in e-commerce, national account management, retail media, or marketplace management, ideally within consumer products, hardware, home improvement, building products, or a related category.
• Hands-on experience managing Amazon and major retailer.com accounts strongly preferred.
• Experience with retailer portals, new item setup, digital content management, and product catalog maintenance.
• Proven ability to build, manage, and optimize digital advertising and retail media campaigns, including performance metrics such as ROAS, ACoS, TACoS, CPC, conversion, and attributed sales.
• Strong understanding of P&L management, margin, profitability, pricing, advertising investment, and e-commerce performance analytics.
• Advanced Excel and reporting skills with the ability to manage multiple accounts, launches, deadlines, and projects while operating both strategically and hands-on.