Ecommerce Logistics Account Specialist - Client & Billing

ITS Logistics; Haslet (TX); On-site; USD 57,859,000 - 71,635,000; Full time

Job summary

ITS Logistics is seeking an Account Specialist to support our fast-paced, ecommerce-driven 3PL operations. You will act as the main liaison between clients, warehouse operations, and internal stakeholders to ensure accurate communication and exceptional service delivery.

The ideal candidate brings 2+ years in logistics or 3PL customer service, strong multi-channel communication skills, and experience with billing and data accuracy.

Qualifications

• 2+ years of experience in 3PL, logistics, or supply chain customer service (eCommerce preferred).
• Strong client communication experience across multiple channels.
• Experience with billing, invoicing, or reconciliation.
• Proficiency in WMS, TMS, ERP, or CRM systems.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Communicate professionally via email, phone, ticketing systems, and internal platforms.
• Partner closely with Client Success Managers (CSMs) to ensure alignment on client expectations and service delivery.
• Proactively provide updates on orders, inventory, exceptions, and service issues.
• Resolve client inquiries, escalations, and discrepancies quickly and effectively.

Skills

3PL experience

Client communication

Billing & invoicing

Attention to detail

Multi-channel communication

Tools

WMS

TMS

ERP

CRM

Job description

ITS Logistics is seeking an Account Specialist to support our fast-paced, ecommerce-driven 3PL operations. You will act as the main liaison between clients, warehouse operations, and internal stakeholders to ensure accurate communication and exceptional service delivery.

The ideal candidate brings 2+ years in logistics or 3PL customer service, strong multi-channel communication skills, and experience with billing and data accuracy.