Logistics Customer Advocate — Billing, Support & KPIs

ITS Logistics, LLC; Fort Worth (TX); On-site; USD 30,307 - 35,817; Full time

Job summary

ITS Logistics, LLC in Fort Worth, Texas is seeking a dedicated client support specialist in logistics to enhance client communication and improve operational efficiency. You will act as the primary contact for assigned accounts, ensuring timely order processing and accurate billing.

This role requires at least 2 years of experience in a logistics or supply chain environment. We value strong communication skills, attention to detail, and the ability to manage multiple priorities effectively. Join us to grow in a fast-paced hybrid work environment.

Qualifications

• 2+ years of experience in 3PL, logistics, or supply chain customer service.
• Excellent communication skills across multiple channels.
• Experience with billing, invoicing, or reconciliation.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Collaborate with warehouse teams for order fulfillment.
• Prepare and manage client invoicing.

Skills

Client communication

Billing and invoicing

Problem-solving

WMS/TMS/ERP/CRM proficiency

Attention to detail

Tools

Excel

Warehouse Management Systems (WMS)

Job description

ITS Logistics, LLC in Fort Worth, Texas is seeking a dedicated client support specialist in logistics to enhance client communication and improve operational efficiency. You will act as the primary contact for assigned accounts, ensuring timely order processing and accurate billing.

This role requires at least 2 years of experience in a logistics or supply chain environment. We value strong communication skills, attention to detail, and the ability to manage multiple priorities effectively. Join us to grow in a fast-paced hybrid work environment.