Ecommerce Insights & Analytics Lead

Pandora A/S; New York (NY); On-site; USD 130,100 - 162,600; Full time

Benefits offered by this job

401K plan

Medical

Dental

Vision

Short/Long Term Disability

Basic Life and AD&D

Product discounts

Tuition reimbursement

Paid Time Off

Job summary

Pandora A/S in New York is seeking a Manager, Customer Insights + Analytics to lead NAM eCommerce analytics and consumer insights, tying data to site performance and ROI. You will own segmentation, measure funnel metrics, and collaborate with marketing and CRM to optimize acquisition, retention and lifetime value.

The role requires 6–8 years in analytics, leadership, and strong tools like Google Analytics, Tableau, SQL, and Excel.

Qualifications

• Bachelor’s degree in Marketing, Business, Data Analytics, or a related field.
• Advanced degree preferred.
• 6-8 years of experience in customer experience analytics, marketing analytics, or consumer research.
• 3-5 years of functional leadership/people management for a digital team.
• Experience in retail, fashion or FMCG industry.
• Experience from a global organization.
• Deep understanding of customer journey mapping and experience analytics.
• Strong quantitative and qualitative research skills with the ability to synthesize data and scale models.

Responsibilities

• Analyze customer behavior across the full funnel to identify engagement, conversion and satisfaction drivers.
• Own NAM eCommerce segmentation framework and apply across marketing and onsite experience.
• Develop understanding of Pandora's NAM eCommerce customer base and provide recommendations to leadership.
• Identify white space opportunities to support business growth.
• Monitor purchasing patterns to inform merchandising, marketing and trading decisions.
• Challenge attribution models and improve marketing performance analysis.
• Champion AI adoption across the NAM eCommerce team and explore new tools.
• Collaborate with the global CIMA team to connect NAM insights to brand understanding.
• Stay updated on analytics solutions and developments in technology, especially search.
• Champion data-driven tools and modeling of financial and consumer decisions.

Skills

Google Analytics

Tableau

SQL

Excel

CRM platforms

Marketing automation

Education

Bachelor’s degree in Marketing, Business, Data Analytics, or a related field

Advanced degree preferred

Job description

Pandora A/S in New York is seeking a Manager, Customer Insights + Analytics to lead NAM eCommerce analytics and consumer insights, tying data to site performance and ROI. You will own segmentation, measure funnel metrics, and collaborate with marketing and CRM to optimize acquisition, retention and lifetime value.

The role requires 6–8 years in analytics, leadership, and strong tools like Google Analytics, Tableau, SQL, and Excel.