Director, Consumer Insights & Analytics

Pandora A/S; New York (NY); On-site; USD 130,100 - 162,600; Full time

Benefits offered by this job

Base salary plus bonus

401(k) plan with company match

Medical, Dental, Vision benefits

PTO and holidays

Job summary

Pandora NAM is seeking a Manager, Consumer Insights + Analytics to lead data-driven decisions across the US & Canada eCommerce landscape. You will own consumer metrics, optimise the purchase funnel, and partner with Marketing to maximise ROI while driving sustainable growth.

The role requires deep experience in analytics, customer journey mapping, and leadership of a digital team within a retail context. Expect collaboration across global teams and an emphasis on AI-enabled insights.

Qualifications

• Bachelor’s degree and relevant analytics experience.
• Strong quantitative and qualitative research skills; ability to synthesize data from multiple sources.
• Ability to create and scale models.
• Experience leading a digital team in a retail/fashion context.
• Proficiency with analytics tools and CRM/marketing platforms.

Responsibilities

• Analyze customer behavior across the full funnel to identify drivers of engagement, conversion, and satisfaction.
• Own the customer segmentation framework across NAM eCommerce and align with CRM/digital marketing.
• Translate consumer insights into actionable recommendations for leadership.
• Identify white space opportunities to drive growth.
• Monitor purchasing patterns to inform merchandising and trading decisions.
• Challenge attribution models to improve marketing ROI across channels.
• Champion AI adoption to elevate analytical output and business impact.
• Collaborate with global teams to connect NAM insights to brand-level understanding.
• Stay updated on new analytics solutions and tech developments, especially search.
• Model financial and consumer decisions affecting opportunities and investments.

Skills

Data analysis

Customer journey analytics

Leadership

Communication

Project management

Entrepreneurial mindset

Education

Bachelor’s degree in Marketing, Business, Data Analytics, or related field

Advanced degree preferred

Tools

Google Analytics

Tableau

SQL

Excel

CRM platforms

Job description

Pandora NAM is seeking a Manager, Consumer Insights + Analytics to lead data-driven decisions across the US & Canada eCommerce landscape. You will own consumer metrics, optimise the purchase funnel, and partner with Marketing to maximise ROI while driving sustainable growth.

The role requires deep experience in analytics, customer journey mapping, and leadership of a digital team within a retail context. Expect collaboration across global teams and an emphasis on AI-enabled insights.