Consumer Insights & Analytics Manager — NAM eCommerce

Pandora; New York (NY); On-site; USD 130,100 - 162,600; Full time

Benefits offered by this job

Bonus potential

401K plan

Medical, Dental, Vision

Job summary

Pandora NAM in New York seeks an experienced Manager of Consumer Insights + Analytics to drive customer understanding across the NAM eCommerce funnel and to optimize site performance. You will partner with marketing to measure digital spend efficiency and translate insights into strategic actions.

The role demands leadership in analytics, strong data storytelling, and comfort with evolving AI tools to impact investment sizing and ROI in a fast-paced retail environment.

Qualifications

• Bachelor's degree in Marketing, Business, Data Analytics, or a related field.
• 6-8 years of experience in customer experience analytics, marketing analytics, or consumer research.
• 3-5 years of functional leadership/people management role for a digital team.
• Experience from retail, fashion or FMCG industry.
• Experience from global organization.
• Deep understanding of customer journey mapping and experience analytics.
• Strong quantitative and qualitative research skills; ability to synthesize data from multiple sources.
• Advanced proficiency in analytics tools (e.g., Google Analytics, Tableau, SQL, Excel) and familiarity with CRM and marketing automation platforms.
• Excellent communication skills, with the ability to influence cross-functional teams and present findings to executive stakeholders.
• Entrepreneurial mindset with a demonstrated ability to seek and capitalize on new opportunities.
• Strong project management and organizational skills.
• Proven track record of working independently and as a self-starter in a fast-paced environment.

Responsibilities

• Analyze and interpret customer behavior across the full funnel—from acquisition through post-purchase—to identify key drivers of engagement, conversion, and satisfaction.
• Own the customer segmentation framework for NAM eCommerce, ensuring segments are actionable and consistently applied across marketing and onsite experience.
• Develop a deep understanding of Pandora's NAM eCommerce customer base and translate insights into clear, commercially tied recommendations for senior leadership.
• Identify white space opportunities within untapped or underdeveloped segments to support business growth.
• Monitor purchasing patterns, shopping behaviors, and assortment preferences to inform merchandising, marketing, and trading decisions.

Skills

Google Analytics

Tableau

SQL

Excel

Education

Bachelor's degree in Marketing, Business, Data Analytics, or related field

Tools

CRM platforms

Marketing automation

Job description

Pandora NAM in New York seeks an experienced Manager of Consumer Insights + Analytics to drive customer understanding across the NAM eCommerce funnel and to optimize site performance. You will partner with marketing to measure digital spend efficiency and translate insights into strategic actions.

The role demands leadership in analytics, strong data storytelling, and comfort with evolving AI tools to impact investment sizing and ROI in a fast-paced retail environment.