Ecommerce Growth & Customer Insight Lead

Ralph Lauren; New York (NY); On-site; USD 90,000 - 125,000; Full time

Job summary

Ralph Lauren Corporation seeks a Market & Customer Intelligence Manager to drive consumer, market, and business insights for the E‑Commerce channel. You will identify growth opportunities, inform strategy, and enhance the customer experience across Ralph Lauren's site and app.

Responsibilities include forecasting new customer acquisition, retention, and loyalty metrics, delivering regular performance reports, and partnering with Marketing, CRM, Site Experience, and Merchandising to translate

Qualifications

• Strong analytical and reporting capabilities; keen attention to detail.
• Experience in a retail or ecommerce environment.
• Ability to present complex data clearly to executives.

Responsibilities

• Lead consumer, market, and business insights for the NA Ralph Lauren E‑Commerce channel.
• Own customer growth forecast including acquisition, retention, and migration trends.
• Develop regular insight readouts for Marketing, Ecommerce, and Merchandising teams.
• Analyze customer behavior across journeys to identify opportunities to grow value.

Skills

Analytical thinking

Reporting & analytics

Retail industry experience

Stakeholder communication

Cross-functional collaboration

Data visualization

Tools

Power BI

Job description

Ralph Lauren Corporation seeks a Market & Customer Intelligence Manager to drive consumer, market, and business insights for the E‑Commerce channel. You will identify growth opportunities, inform strategy, and enhance the customer experience across Ralph Lauren's site and app.

Responsibilities include forecasting new customer acquisition, retention, and loyalty metrics, delivering regular performance reports, and partnering with Marketing, CRM, Site Experience, and Merchandising to translate