Ecommerce Grocery Shopper & Order Picker (Part-Time)

Family Fare, LLC; Granger (IN); Hybrid; USD 17,000 - 25,000; Part time

Job summary

SpartanNash is seeking a part-time Personal Shopper in Granger, IN to manage online order reception, picking, and fulfillment for curbside/pickup. The role emphasizes accuracy, food safety, and excellent customer service.

The candidate should have a high school diploma or GED and retail experience, with strong communication, organization, and problem-solving skills. Proficiency in MS Office is preferred, and flexibility to work varied shifts is required.

Qualifications

• Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive Selling/Knowledge of Products.
• Detail Oriented.
• Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.).

Responsibilities

• Lead the eCommerce process for receiving online orders and picking or delegating picking of orders.
• Review customer comments/special instructions, and ensure product matches request; follow up on substitutions.
• Ensure quality control and handle perishables during selection and packing to minimize damage.
• Scan order products, confirm order totals for items priced by the pound and substituted items.
• Store orders at proper temperature (refrigerator/freezer as needed).
• Report customer issues, shorts, overages, damages to store management immediately.
• Research and resolve customer complaints in a timely manner.
• Provide focused and effective customer service.
• Implement the Company service program(s) and model high standards of service.
• Follow PPE and Safety Guidelines; Food Safety and Cleaning Expectations; Guest Experience Guidelines.
• May be assigned tasks in other departments as needed.

Skills

Communication skills

Organization

Decision making

Suggestive selling

Detail oriented

MS Office proficiency

Education

High school diploma or GED

Tools

MS Office

Job description

SpartanNash is seeking a part-time Personal Shopper in Granger, IN to manage online order reception, picking, and fulfillment for curbside/pickup. The role emphasizes accuracy, food safety, and excellent customer service.

The candidate should have a high school diploma or GED and retail experience, with strong communication, organization, and problem-solving skills. Proficiency in MS Office is preferred, and flexibility to work varied shifts is required.