Ecommerce Fulfillment Operations Manager

Knitwell-Group; Greencastle (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

50% merchandise discount at brands

Career development opportunities

Volunteer program

Medical, dental, vision, 401(k)

Paid time off and holidays

Employee Assistance Program

Job summary

KnitWell Group in Greencastle, IN is seeking a focused Fulfillment Center Operations Leader to direct end-to-end inbound and outbound activities, ensuring orders are processed accurately and on time. You will manage budgets, staffing, and cross-functional communication to drive operational excellence.

The role requires 5+ years in a high-energy e-commerce environment, strong labor management and KPI delivery, plus expertise with WMS and Dematic sortation systems.

Qualifications

• 5+ years in a fast-paced e-commerce operation environment.
• Experience supervising multiple areas and shifts.
• Strong labor management and KPI-focused track record.
• Proven ability to mentor and develop supervisory staff.
• Excellent time management and problem-solving skills.

Responsibilities

• Oversee inbound and outbound activities ensuring accurate, timely order processing.
• Manage staffing levels, scheduling, and SLA achievement daily.
• Optimize throughput via procedures and cost-saving improvements.
• Provide analysis and tools to improve efficiency in fulfillment center.

Skills

Labor management

KPI management

E-commerce operations

Team leadership

Time management

Tools

Manhattan WMS

Dematic sortation

Microsoft Office

Job description

KnitWell Group in Greencastle, IN is seeking a focused Fulfillment Center Operations Leader to direct end-to-end inbound and outbound activities, ensuring orders are processed accurately and on time. You will manage budgets, staffing, and cross-functional communication to drive operational excellence.

The role requires 5+ years in a high-energy e-commerce environment, strong labor management and KPI delivery, plus expertise with WMS and Dematic sortation systems.