Operations Manager

Knitwell-Group; Greencastle (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

50% merchandise discount at brands

Career development opportunities

Volunteer program

Medical, dental, vision, 401(k)

Paid time off and holidays

Employee Assistance Program

Job summary

KnitWell Group in Greencastle, IN is seeking a focused Fulfillment Center Operations Leader to direct end-to-end inbound and outbound activities, ensuring orders are processed accurately and on time. You will manage budgets, staffing, and cross-functional communication to drive operational excellence.

The role requires 5+ years in a high-energy e-commerce environment, strong labor management and KPI delivery, plus expertise with WMS and Dematic sortation systems.

Qualifications

• 5+ years in a fast-paced e-commerce operation environment.
• Experience supervising multiple areas and shifts.
• Strong labor management and KPI-focused track record.
• Proven ability to mentor and develop supervisory staff.
• Excellent time management and problem-solving skills.

Responsibilities

• Oversee inbound and outbound activities ensuring accurate, timely order processing.
• Manage staffing levels, scheduling, and SLA achievement daily.
• Optimize throughput via procedures and cost-saving improvements.
• Provide analysis and tools to improve efficiency in fulfillment center.

Skills

Labor management

KPI management

E-commerce operations

Team leadership

Time management

Tools

Manhattan WMS

Dematic sortation

Microsoft Office

Job description

About usKnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.About the roleThis position will oversee and direct all operational aspects of Inbound and Outbound activities ensuring customer orders are processed and shipped in an efficient, accurate and timely manner. Managing operational expenses within forecasted budgets to drive positive EBIDTA results is a key component of this position. Will also develop operational action plans based on forecast and changes likely to impact business or functions of the fulfillment center. This position will be expected to develop, grow, and identify talent and bench strength amongst their team. Regular touch-bases with direct reports will be required to ensure communications, directions, and operational changes are understood amongst their team. Professionalism is a must.The impact you can haveBuild and maintain an innovative and positive team culture. Create disciplined groups that complement each other. Lead, encourage and facilitate effective communications within the team and among various business partners.Accountable to mentor, support and lead departmental supervisors in all aspects of their role. Provide tools and training to develop supervisor abilities. Provide consistent and timely feedback with focus a focus on development.Oversee the physical workflow for function and department(s). Manage daily operations and work volume throughout all departments. Make decisions and implement changes to improve throughput, while following policies and procedures already in place, to ensure standardization of changes. Ensure coordination in the movement of associates for proper staffing in all areas according to daily workload projections. Determine staffing needs and make recommendations regarding the scheduling of hours to ensure Service Level Agreements are achieved.Maintain in-depth knowledge of e-commerce systems including Manhattan WMS and Dematic sortation equipment. Provide analytical information coupled with feedback and solutions that will enable the fulfillment center to operate more efficiently and effectively, either by procedures/process improvements or by cost savings.You’ll bring to the role5+ years’ experience in a high-energy, fast-paced, SLA driven environment; e-commerce experience required. Multiple area / shift management experienceStrong Labor Management experience requiredProven track record surpassing departmental and operational KPIsProven effectiveness at developing the skills and abilities of Team MembersExcellent time management, organizational skills including prioritizing, scheduling and problem-solving acumen are all criticalStrong written and verbal communication skills required; ability to communicate effectively with multiple levels of business partnersStrong warehouse management system (WMS) knowledge required; Manhattan preferredProven proficiency in the Microsoft Office Suite including Microsoft Word, Excel, Outlook, and PowerPointBenefits at KnitWell GroupMerchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in store and online)Support for your individual development plus career mobility within our family of brandsA culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities*Medical, dental, vision insurance & 401(K) retirement*Employee Assistance Program (EAP)Time off – paid time off & holidays*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.Location: This full-time, exempt position works on-site at our Greencastle, Indiana location.Equal Employment OpportunityThe Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.Location:DC-Greencastle IN-ascena, IN 46135Position Type:Regular/Full timeEqual Employment OpportunityThe Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.