Ecommerce Fulfillment & Logistics Coordinator

Turtlebox Audio LLC; Houston (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Turtlebox Audio LLC is seeking a detail-oriented Fulfillment Coordinator to manage DTC and wholesale orders from receipt to delivery. You will coordinate with Shopify and EDI flows, and align with 3PL partners to ensure accuracy and on-time shipments.

The ideal candidate has 3–5 years in fulfillment or logistics, strong Excel skills, and proven cross-functional communication. This role supports retailers and customers while driving process improvements in a fast-paced environment.

Qualifications

• 3–5 years of experience in fulfillment, logistics, ecommerce operations, or supply chain coordination.
• Experience supporting both ecommerce and wholesale fulfillment operations preferred.
• Familiarity with Shopify, EDI order flows, and retailer compliance requirements; SPS Commerce experience is a plus.
• Experience working with third-party logistics providers and freight carriers.
• Proficiency in Excel and comfort reviewing fulfillment and operational performance reports.
• Highly organized with strong attention to detail and ability to manage multiple orders and priorities simultaneously.
• Strong communication skills and ability to coordinate across internal teams and external partners.

Responsibilities

• Track and manage both DTC ecommerce and wholesale orders from receipt through final delivery.
• Ensure Shopify and EDI-based orders flow correctly to the appropriate 3PL partners for processing.
• Monitor order statuses daily to ensure orders are processed, shipped, and delivered within required timelines.
• Support order prioritization during peak demand periods, product launches, and seasonal volume spikes.
• Identify and resolve order exceptions, shipment delays, or processing errors.
• Review daily and weekly fulfillment reports from 3PL partners across both ecommerce and wholesale channels.
• Track key fulfillment metrics including order volume, ship times, fill rates, and delivery performance.
• Identify discrepancies in shipped, canceled, delayed, or incomplete orders and coordinate resolution with fulfillment partners.
• Maintain accurate records of fulfillment activity and operational performance for internal reporting.
• Serve as a point of contact for day-to-day coordination with third-party logistics providers.
• Communicate shipping requirements, routing instructions, and order priorities to 3PL partners.
• Confirm outbound shipments, tracking uploads, ASNs, BOLs, and delivery confirmations as applicable.
• Proactively identify risks related to service levels, compliance requirements, or delivery timelines and elevate when needed.
• Monitor compliance with retailer routing guides, shipping windows, labeling requirements, and documentation standards.
• Assist with tracking and resolving retailer chargebacks, shortages, damages, or compliance issues.

Skills

Fulfillment experience

Logistics coordination

Ecommerce operations

Cross-functional communication

Tools

Shopify

EDI orders

SPS Commerce

Excel

Job description

Turtlebox Audio LLC is seeking a detail-oriented Fulfillment Coordinator to manage DTC and wholesale orders from receipt to delivery. You will coordinate with Shopify and EDI flows, and align with 3PL partners to ensure accuracy and on-time shipments.

The ideal candidate has 3–5 years in fulfillment or logistics, strong Excel skills, and proven cross-functional communication. This role supports retailers and customers while driving process improvements in a fast-paced environment.